Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica McGrier

Gautier

Summary

Dynamic professional with a proven track record at IP Casino Resort Spa, excelling in accuracy and attention to detail. Recognized for enhancing team efficiency and fostering strong communication. Adept at training new hires and implementing quality control measures, ensuring compliance and integrity in all operations while delivering exceptional customer service.

Dedicated type professional adept at driving guest satisfaction and promoting compliance with casino security measures. Proven history of assessing slot machine functionality and resolving issues. Actively pursuing Job Title opportunity to apply excellent knowledge of casino floor and cash cage functions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Count Team Member

IP Casino Resort Spa
01.2025 - Current
  • Kept management informed on progress and issues through timely updates and clear reporting of performance metrics.
  • Supported audit processes with accurate record-keeping, ensuring proper documentation was readily available for review when needed.
  • Reduced errors in counts by implementing stringent double-checking methods and maintaining attention to detail.
  • Demonstrated adaptability by quickly adjusting to changes in processes or procedures while maintaining high-quality results.
  • Promoted compliance with all applicable regulations and company policies, upholding professional standards at all times.
  • Upheld a high standard of professionalism during interactions with coworkers, supervisors, and other department personnel.
  • Developed strong relationships with cross-functional teams to improve coordination and facilitate smooth operations between departments.

Cashier

Southern Oil Company
07.2023 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Count Team Member

Beau Rivage Resort & Casino
04.2023 - 11.2024
  • Assisted in training new hires, sharing knowledge and best practices to ensure their seamless integration into the team.
  • Enhanced team efficiency by streamlining count processes and implementing time-saving strategies.
  • Detected potential discrepancies early through vigilant monitoring of inventory levels, minimizing financial losses due to error or theft.
  • Improved teamwork through effective communication, collaboration, and problem-solving among count team members.
  • Contributed to a positive work environment by fostering a culture of respect, cooperation, and mutual support among team members.
  • Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.
  • Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
  • Ensured accuracy in counting and recording monetary transactions for the organization''s financial integrity.
  • Expedited the reconciliation process with thorough documentation, enabling swift resolution of discrepancies.
  • Maintained a secure environment by following strict cash handling procedures and adhering to security protocols.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Complied with gaming commission rules by verifying players' ages.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.

Cashier

Dollar General Market
08.2019 - 03.2021
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Reduced processing errors by meticulously following transaction procedures.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Greeted customers entering store and responded promptly to customer needs.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Front Desk Receptionist

Buffalo Lodge
01.2016 - 07.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.

Education

Criminal Justice -

Pikes Peak Community College
Colorado Springs, CO

High School Diploma -

Coronado High School
Colorado Springs, CO
2011

Skills

  • Strong communication skills
  • Reliability and punctuality
  • Integrity and honesty
  • Training and mentoring
  • Accuracy and precision
  • Professionalism and etiquette
  • Quality control measures
  • Fast-paced environment adaptation
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication

Timeline

Count Team Member

IP Casino Resort Spa
01.2025 - Current

Cashier

Southern Oil Company
07.2023 - 11.2024

Count Team Member

Beau Rivage Resort & Casino
04.2023 - 11.2024

Cashier

Dollar General Market
08.2019 - 03.2021

Front Desk Receptionist

Buffalo Lodge
01.2016 - 07.2019

Criminal Justice -

Pikes Peak Community College

High School Diploma -

Coronado High School

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