JESSICA PAITSEL
Brandon
Summary
Positive and motivated team leader with 8 years of experience in the automotive and retail hospitality industries. Proven skills in building and strengthening teams in unique and challenging environments. Dedicated to learning and growth, constantly seeking new opportunities to contribute to a better tomorrow.
Overview
10
10
years of professional experience
Work History
Service Manager
Tesla
06.2022 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Store manager
Firestone Complete Auto Care
05.2018 - 06.2022
- I am responsible for the safety of my team and the customer, as well as managing the growth of the store, including maintaining the gross profit and exceptional customer satisfaction
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store manager
Bacchus of Madison
01.2017 - 01.2018
- The restaurant management instilled in me conflict management and I became a leader in communication
Operator
Prime Inc
10.2014 - 12.2016
- I was responsible for the safety of myself and all on the road, as well as the securement and weight of the load
- I became a leader in time management and risk assessment
Education
safely maintain and operate a tractor trailer
Prime Inc driving school
10.2014
automotive technology and application
Universal Technical Institute
01.2007
Skills
- Positive leadership
- Unique problem-solving
- Customer service
- Marketing
- Problem-solving
- Critical thinking
Timeline
Service Manager
Tesla
06.2022 - 02.2025
Store manager
Firestone Complete Auto Care
05.2018 - 06.2022
Store manager
Bacchus of Madison
01.2017 - 01.2018
Operator
Prime Inc
10.2014 - 12.2016
automotive technology and application
Universal Technical Institute
safely maintain and operate a tractor trailer
Prime Inc driving school
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