Jessica Patrick
Byram
Summary
Dynamic sales leader with a proven track record at Intermountain Management, excelling in revenue growth and strategic planning. Expert in sales strategy and client communication, driving business development and market analysis. Adept at team leadership and negotiation, consistently surpassing targets and fostering strong client relationships. Recognized for innovative solutions and exceptional problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager
Intermountain Management
Ridgeland
04.2022 - Current
- Manage phone and online reservations, group bookings, and special events
- Process guest payments and verify credit card and billing information
- Maintain accurate booking, revenue, and payment records
- Conduct cold calls and outbound sales outreach to generate new business
- Develop and implement sales plans to meet and exceed revenue goals
- Analyze market trends and sales performance to identify growth opportunities
- Negotiate contracts and rates with clients and vendors
- Supervise sales staff, set performance goals, and provide coaching
- Prepare and present detailed sales and performance reports to leadership
- Build and maintain strong relationships with clients, partners, and vendors
Lead Customer Service Representative
Conduent
Madison
01.2016 - 04.2022
- Served as a primary point of contact for customer inquiries and escalations
- Handled complaints, processed orders, and provided product and service information
- Maintained compliance with company policies and customer privacy standards
- Supported team members through guidance and problem-solving
- Consistently met performance, quality, and customer satisfaction metrics
Store Manager
t's Fashion Metro
02.2011 - 07.2016
- Opened and closed store; managed daily operations
- Supervised and trained a team of 6 associates
- Managed cash handling, bank deposits, and change orders
- Verified returns and exchanges according to company policy
- Ensured completion of daily tasks and maintained store presentation
- Oversaw merchandising, markdowns, and inventory accuracy
Store Manager
Simply Fashions
08.2009 - 02.2011
- Managed customer service operations and daily store activities
- Opened and closed store; handled deposits and cash management
- Supervised staff and assigned daily responsibilities
- Ensured compliance with company procedures and sales goals
Education
High School Diploma -
Forest Hills High School
05.2007
Some College Coursework -
Skills
- Sales Strategy
- Business Development
- Account Management
- Negotiation
- Upselling
- Reporting
- Revenue Growth
- Team Leadership
- Training
- Scheduling
- Payroll
- Operations Management
- Financial Management
- Inventory Control
- Customer Service
- Client Communication
- Call Center Support
- Hospitality Sales
- Retail Management
- Salesforce
- Microsoft Office (Excel, Outlook)
- Financial Auditing
- Accounting
- Data Analysis
- HIPAA Compliance
- Blood Sampling
- Vital Signs
- Medical Scheduling
- Strong Verbal Communication
- Highly Organized
- Attention to Detail
- Process Improvement
- Quick Learner
- Strategic planning
- Revenue generation
- Market analysis
- Customer relationship management
- Sales forecasting
- Contract negotiation
- Problem solving
- Proposal development
- Trend analysis
- Sales presentations
- Market research, forecasting, and analysis
Certification
- Certified Phlebotomist, 03/01/20, Present
- Driver's License
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Key Skills
Sales Strategy, Business Development, Account Management, Negotiation, Upselling, Reporting, Revenue Growth, Team Leadership, Training, Scheduling, Payroll, Operations Management, Financial Management, Inventory Control, Customer Service, Client Communication, Call Center Support, Hospitality Sales, Retail Management, Salesforce, Microsoft Office (Excel, Outlook), Financial Auditing, Accounting, Data Analysis, HIPAA Compliance, Blood Sampling, Vital Signs, Medical Scheduling, Strong Verbal Communication, Highly Organized, Attention to Detail, Process Improvement, Quick Learner
Timeline
Sales Manager
Intermountain Management
04.2022 - Current
Lead Customer Service Representative
Conduent
01.2016 - 04.2022
Store Manager
t's Fashion Metro
02.2011 - 07.2016
Store Manager
Simply Fashions
08.2009 - 02.2011
High School Diploma -
Forest Hills High School