Jessica Roberts
Hattiesburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Sales Matter Expert
Teleperformance USA
Hattiesburg
09.2021 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Home Care Provider
Tender Loving Care Home
Laurel
09.2020 - 09.2021
- Provided compassionate support to clients with daily living activities.
- Assisted clients with personal hygiene and grooming routines.
- Administered medications according to prescribed schedules and protocols.
- Maintained a clean and organized living environment for clients.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Shift Leader
Pizza Hut
Hattiesburg
11.2016 - 06.2020
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on customer service and operational procedures.
- Managed inventory levels and ordered supplies as needed.
- Ensured compliance with food safety standards and cleanliness protocols.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Sales Associate
JCPenney
Hattiesburg
03.2015 - 12.2016
- Assisted customers with product selection and inquiries during busy retail hours.
- Maintained store merchandise displays to ensure a visually appealing environment.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to manage inventory levels and stock replenishment.
- Provided exceptional customer service while resolving complaints and issues promptly.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Arts - Sociology
Pearl River Community College
Poplarville, MS 08.2022 - 08.2025
Collins High School
Collins, MSSkills
- Customer service
- Team collaboration
- Research and analysis
- Conflict resolution
- Time management
- Technical troubleshooting
- Data collection
- Effective communication
- Remote office availability
- Microsoft office
- Team management
- Task prioritization
- Problem resolution
- Supervision and leadership
Timeline
Associate of Arts - Sociology
Pearl River Community College
08.2022 - 08.2025
Sales Matter Expert
Teleperformance USA
09.2021 - 05.2025
Home Care Provider
Tender Loving Care Home
09.2020 - 09.2021
Shift Leader
Pizza Hut
11.2016 - 06.2020
Sales Associate
JCPenney
03.2015 - 12.2016
Collins High School