Jessica Sroka
Hernando
Summary
Versatile professional with a background in customer service, animal care, and swim instruction. Recognized for exceptional communication skills and commitment to quality, ready to contribute to enhancing service efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Colton's Steak House & Grill
Olive Branch
12.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Operated POS terminals for order entry, bill splitting, and total calculation.
- Managed food and drink orders efficiently using restaurant point-of-sale system.
- Communicated with hosts, bussers, and kitchen staff to ensure seamless service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer inquiries and issues promptly, ensuring positive dining experiences.
- Trained new servers on menu knowledge and service protocols, enhancing team readiness.
- Restocked supplies during service hours, supporting uninterrupted service and efficiency.
Dog Sitter
Self-employeed
Hernando
04.2022 - Current
- Developed tailored exercise routines to meet individual needs of various dog breeds and sizes.
- Maintained detailed records of feeding and medication schedules for each dog.
- Communicated regularly with pet owners to provide updates on dogs' well-being.
- Implemented safe handling techniques for high-energy or anxious dogs to prevent incidents.
- Ensured cleanliness and hygiene in all pet care environments for optimal health.
- Fed animals twice daily and replenished water dishes consistently.
- Provided attentive care across diverse breeds to ensure comfort and safety.
Swim Instructor
The Ymca
Olive Branch
05.2020 - 01.2025
- Instructed swimming techniques to children and adults, improving skill levels and confidence in water.
- Demonstrated various strokes and skills, enhancing learning outcomes and fostering student engagement.
- Monitored student performance, delivering constructive feedback for continuous improvement.
- Engaged students in water safety education, increasing awareness and emphasizing prevention of aquatic hazards.
Lifeguard
The Ymca
Olive Branch
05.2020 - 03.2024
- Monitored swimmers, ensuring prompt intervention and maintaining safety in pool area.
- Promptly responded to emergencies utilizing first aid and rescue techniques.
- Enforced safety regulations and communicated rules, promoting awareness and compliance among patrons.
- Maintained pool facilities and equipment, ensuring safe and clean environment for patrons.
- Participated in monthly training courses to enhance water rescue skills.
Education
Associate of Applied Science - Food And Nutrition
Northwest Mississippi Community College
Senatobia, MS05-2026
Skills
- Point of sale operation
- Customer service
- Cleanliness standards
- Food safety
- Quality control
- Time management
- Team collaboration
- Shift management
- Safety protocols
- Dietary knowledge
- Animal care
- Memory retention
- Work ethic
Certification
CPR/First-Aid
Timeline
Server
Colton's Steak House & Grill
12.2023 - Current
Dog Sitter
Self-employeed
04.2022 - Current
Swim Instructor
The Ymca
05.2020 - 01.2025
Lifeguard
The Ymca
05.2020 - 03.2024
Associate of Applied Science - Food And Nutrition
Northwest Mississippi Community College