Jessica Stevens
Pearl,MS
Summary
Human Resources professional with a strong foundation in logistical recruiting, talent acquisition, and employee engagement. Background in Business Administration and Marketing from Mississippi State University, offering a strategic yet people-centered approach to HR. Proven ability to streamline processes, enhance employee experiences, and support high-performing teams. Seeking to expand into broader areas of HR, including employee relations, training, and organizational development, with a focus on roles in healthcare and medical office environments. Recognized for strong communication, organizational skills, and a commitment to long-term professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver Recruiter
Gulf Relay
02.2023 - Current
- Managed Full Desk Recruitment
- Ability to conduct effective interviews, assess candidate skills, and gather relevant information
- Identifying and attracting potential candidates through various channels, including online platforms and networking events
- Utilizing (ATS), social media, and other recruitment tools to streamline the hiring process
- Analyzing recruitment data to identify trends, measure performance, and improve strategies
- Promoting job opportunities, attracting candidates, and selling the company's culture and values
- Developed and implemented onboarding and orientation programs for new employees.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with writing job postings and job descriptions for boards.
- Managed between 30-45 incoming calls, emails and text messages from potentials employees.
Account Manager
Gulf Relay
01.2021 - 02.2023
- Provide customer service excellence by serving existing customer accounts
- Maintain daily contact with customers to understand needs and identify business opportunities
- Ensure on time pick-up and delivery of all customer freight
- Negotiate rates with customers on a spot or contractual basis
- Identify potential issues and utilize critical thinking to determine the best course of action
- Responsible for working with their leader and the Sales team to onboard and integrate new customers
- Maintain a true understanding of the market and spot pricing
- Grow and develop new and existing customers
- Understand and leverage appropriate software and industry tools to improve margin yield
- Assist in account development and account forecasting
- Meet or exceed required margin and revenue goals
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Reduced customer response time from 3 hours to 20 minutes, significantly improving client satisfaction and communication efficiency.
- Streamlined dispatch communication processes, resulting in faster load assignments and reduced idle time.
- Managed logistics operations for a portfolio of 16 enterprise-level clients, including UPS and Belk, ensuring seamless freight movement and high service standards.
Asst. Manager
American Eagle Outfitters
05.2015 - 01.2021
- Motivating and inspiring the team, role-modeling customer service standards, holding the team accountable, building relationships, and participating in leadership meetings
- Driving sales, analyzing trends, developing business plans, and ensuring the store is well-maintained
- Building guest loyalty, providing a best-in-class experience, and ensuring the store is guest-ready
- Recruiting, hiring, training, and developing associates
- Maintaining visual merchandising standards and ensuring operational excellence
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Achieved an average 30% monthly conversion rate over a 3 year period.
Education
Bachelor of Science - Business Administration
Mississippi State University
Meridian12-2020
Associate Degree - Marketing
Meridian Community College
Meridian, MS05.2015
Skills
SKILLS
- Applicant Tracking Systems (ATS)
- Talent Acquisition Strategy
- Candidate Sourcing & Screening
- Job Posting & Advertisement
- Interview Scheduling & Coordination
- Client Relationship Management
- EEO/AAP Compliance
- Microsoft Office & McLeod Software
- Communication & Presentation Skills
- Data Analysis & Reporting
Certification
- Driver Recruiting Job Skills Certification
- Effective Recruiting Certification
- Six Sigma White Belt Certification
Timeline
Driver Recruiter
Gulf Relay
02.2023 - Current
Account Manager
Gulf Relay
01.2021 - 02.2023
Asst. Manager
American Eagle Outfitters
05.2015 - 01.2021
Bachelor of Science - Business Administration
Mississippi State University
Associate Degree - Marketing
Meridian Community College
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