Summary
Overview
Work History
Education
Skills
Activities
Accomplishments
Timeline
Generic

Jessica Strafuss

Southaven

Summary

Quality control professional with hands-on experience in ISO compliance and process improvement. Demonstrates effective communication and team collaboration, consistently driving standardization and compliance to enhance product quality and operational efficiency.

Overview

4
4
years of professional experience

Work History

Quality Control Assistant

FedEx
Olive Branch
04.2024 - Current
  • Utilized tracking software to document inspection results and discrepancies.
  • Analyzed root causes of recurring quality issues and recommended targeted solutions.
  • Developed remediation plans to standardize results and achieve regulatory compliance.
  • Supported ISO 9001 preparation assessment and audit to ensure compliance.

Package Recovery Agent

FedEx Services
Olive Branch
04.2022 - 04.2024
  • Identified and evaluated process improvement opportunities, enhancing customer experience through streamlined operations.
  • Processed shipment materials using safe handling and packaging methods.
  • Adapted to various departments within warehouse, fostering collaboration and enhancing team dynamics.

Child Care Manager

Club4Fitness
Memphis
12.2021 - 03.2022
  • Developed engaging programs that promoted social and emotional growth.
  • Scheduled structured activities to create an organized and engaging environment.
  • Cultivated strong relationships with clients, improving engagement and satisfaction.
  • Managed staff scheduling to align resources with daily operational requirements.
  • Coordinated interviews for effective placement of childcare associate candidates.

Education

Certificate - Human Resources: Communication

Dale Carnegie Course
Memphis, TN
11-2022

Registered Dental Assistant - Dentistry

Concorde Career College
Memphis, TN
07-2008

Some College (No Degree) - Psychology

University of Memphis
Memphis, TN
07-2007

Skills

  • Quality assurance
  • ISO compliance and standards
  • Root cause analysis
  • Process improvement
  • Inventory management
  • Problem solving
  • Team collaboration
  • Effective communication

Activities

  • Member of both the culture and quality safety team at Fedex since 2022

Accomplishments

  • Bravo Zulu Award, February 2026
  • Bravo Zulu Award, March 2026

Timeline

Quality Control Assistant

FedEx
04.2024 - Current

Package Recovery Agent

FedEx Services
04.2022 - 04.2024

Child Care Manager

Club4Fitness
12.2021 - 03.2022

Certificate - Human Resources: Communication

Dale Carnegie Course

Registered Dental Assistant - Dentistry

Concorde Career College

Some College (No Degree) - Psychology

University of Memphis
Jessica Strafuss