Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Tatum

Biloxi,MS

Summary

Dynamic customer service professional with extensive experience at Oreilly’s Auto Parts, other companies I have worked for, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective complaint handling and tailored support strategies. Proficient in CRM systems, driving operational improvements and fostering strong client relationships. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Customer Service

Oreily's Auto Parts
02.2023 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered exceptional customer service, resolving issues promptly and professionally.
  • Delivered exceptional customer service, resulting in increased client satisfaction scores.
  • Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings [Number]%.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Provided exceptional customer service, addressing member concerns promptly and professionally.
  • Assisted office operations for improved efficiency and customer service satisfaction.
  • Provided excellent customer service, addressing inquiries and resolving issues efficiently.
  • Boosted company reputation by delivering exceptional customer service to clients.
  • Directed cleaning, restocking, and customer service activities.
  • Built positive relationships with customers by providing exceptional customer service.
  • Answered client queries and complaints to provide strong customer service.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings [Number]%.
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Promoted positive member relations through providing excellent customer service.

Retail Sales Associate Cashier

Advanced Auto Parts
03.2018 - 2023
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
  • Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.
  • Handled returns and exchanges with focus on customer satisfaction and policy adherence.
  • Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
  • Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
  • Enhanced store atmosphere by maintaining clean, organized, and welcoming environment for customers.
  • Encouraged participation in loyalty programs, increasing customer retention and repeat business.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Provided product recommendations based on customer needs, enhancing shopping satisfaction.
  • Increased sales through effective up-selling and cross-selling techniques.
  • Managed inventory, restocked shelves, and ensured product availability, contributing to store efficiency.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.

Retail Sales Associate

AutoZone
08.2012 - 03.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Representative

Marriot Hotel
04.2006 - 10.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.

Education

No Certificate - Medical Assistant

MGCCC
Biloxi, MS
2011

High School Diploma -

Gulfport High
Gulfport, MS
05.2005

Skills

  • Customer service
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Call center experience
  • Conflict resolution
  • Microsoft Excel

Timeline

Customer Service

Oreily's Auto Parts
02.2023 - Current

Retail Sales Associate Cashier

Advanced Auto Parts
03.2018 - 2023

Retail Sales Associate

AutoZone
08.2012 - 03.2018

Customer Service Representative

Marriot Hotel
04.2006 - 10.2010

No Certificate - Medical Assistant

MGCCC

High School Diploma -

Gulfport High
Jessica Tatum