Jessica Ward
Bassfield
Summary
Skilled in verbal communication and sales expertise, adept at adapting to diverse environments and achieving goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain a positive environment.
Overview
6
6
years of professional experience
Work History
Account Executive
Arden Home Health and Hospice
02.2025 - Current
- Cultivated relationships with healthcare professionals to enhance referral networks and service awareness.
- Coordinated seamless communication between patients, families, and care providers to ensure continuity of care.
- Implemented feedback mechanisms to assess service quality, driving continuous improvement efforts across accounts.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Sales Associate Manager and Marketer
Merle Norman Cosmetic Studio
12.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Boosted sales through strategic marketing initiatives and targeted promotions.
Travel CNA
Infiniti Healthcare Staffing
10.2023 - Current
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
- Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
Office Manager
Covington County Hospital/Clinics
03.2020 - 07.2022
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Associate of Arts - General Studies
Jones College
Ellisville, Ms.05-2013
High School Diploma -
Simpson County Academy
Mendenhall, Ms.05-2006
Skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Verbal/written communication
- Sales expertise
Timeline
Account Executive
Arden Home Health and Hospice
02.2025 - Current
Sales Associate Manager and Marketer
Merle Norman Cosmetic Studio
12.2024 - Current
Travel CNA
Infiniti Healthcare Staffing
10.2023 - Current
Office Manager
Covington County Hospital/Clinics
03.2020 - 07.2022
High School Diploma -
Simpson County Academy
Associate of Arts - General Studies
Jones College