Jessica White
Guntown
Summary
Dynamic Loan Officer Assistant with a proven track record at Gum Tree Mortgage, excelling in mortgage loan processing and client relations. Skilled in documentation review and problem-solving, I streamlined pre-approval processes, enhancing client satisfaction and reducing processing times. Committed to delivering exceptional service while maintaining compliance with lending regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loan Officer Assistant
Gum Tree Mortgage
07.2021 - Current
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Reduced processing times, organizing and prioritizing loan applications based on urgency and complexity.
- Set up files using loan officer checklist and submitted on-time for processing.
Loan Closer Funder
Potts Camp Bank
05.2018 - 07.2021
- Ensured compliance with regulations by thoroughly understanding and adhering to federal lending guidelines.
- Expedited the loan funding process by working closely with escrow officers to coordinate wire transfers.
- Collaborated with internal departments to resolve any issues or discrepancies identified during the loan application review process promptly.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Receptionist
Sleeper Kraft
11.2016 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Bachelor of Science - Educational Psychology
Mississippi State University
Starkville, MS12-2015
Skills
- File management
- Documentation review/verification
- Credit analysis
- Mortgage Loan origination
- Problem-solving
- Data entry
- Mortgage loan processing
- Multitasking
- Organizational skills
Accomplishments
- Assisted two of Gum Tree Mortgages top producers in closing 30 million dollars in volume in 2024.
Certification
- NMLS Licensed 2409695
Timeline
Loan Officer Assistant
Gum Tree Mortgage
07.2021 - Current
Loan Closer Funder
Potts Camp Bank
05.2018 - 07.2021
Receptionist
Sleeper Kraft
11.2016 - 05.2018
Bachelor of Science - Educational Psychology
Mississippi State University
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