Jessica Williams
D'Iberville
Summary
Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably at Dollar General Distribution Center. Excelled in reducing fulfillment errors and enhancing safety protocols. Skilled in RF scanning and interdepartmental communication, demonstrating a commitment to maintaining productivity and order accuracy. Proven ability to mentor and train peers, contributing to a cohesive team environment.
Overview
25
25
years of professional experience
Work History
Orderfiller
Dollar General Distribution Center
06.2022 - 12.2024
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Prepared and checked outbound shipments for accuracy.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Managed timely and effective replacement of damaged or missing products.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Transported merchandise pallets to move in warehouse.
- Pre-assembled containers to be easily selected by packing associates.
Order Filler
Walmart 6042
05.2021 - 05.2022
- Followed safety protocols to minimize workplace accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Safely and securely loaded items to prevent damage during transport.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Pre-assembled containers to be easily selected by packing associates.
- Transported merchandise pallets to move in warehouse.
- Prepared and checked outbound shipments for accuracy.
Cashier
Neco's Family Market
03.2000 - 10.2007
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS05-2003
Skills
- Boxing and labeling
- Pallet arrangement
- Workload priorities
- Interdepartmental communication
- Merchandise restock
- RF scanning devices
- Warehouse safety
- Shipping
- Loading and unloading
- Barcode scanning
- Mentoring and training
- Quality control
- Product location
- Product picking
- Heavy lifting
- Order accuracy
- Stock organization
Timeline
Orderfiller
Dollar General Distribution Center
06.2022 - 12.2024
Order Filler
Walmart 6042
05.2021 - 05.2022
Cashier
Neco's Family Market
03.2000 - 10.2007
High School Diploma -
Harrison Central High School
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