Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessie Johnson

Tupelo

Summary

Reliable and personable professional skilled at creating positive customer service experiences, handling fast-paced environments, maintaining cleanliness and safety standards, and providing compassionate assistance to individuals with daily needs. Strong communication, multitasking, and problem-solving abilities with dependable work ethic and a focus on teamwork, professionalism and client satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Caring Heart and Hands Personal Care Service
Tupelo, MS
03.2026 - Current
  • Assisted clients with daily living activities, enhancing comfort and independence.
  • Monitored client health and reported changes to healthcare professionals for timely interventions.
  • Provided emotional support and companionship, fostering positive relationships with clients.
  • Maintained a clean and safe environment to promote overall well-being of clients.

Customer Service Representative

BroadPath Healthcare Solutions
Tucson, AZ
07.2016 - 02.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Discuss medical claims, billing of monthly premiums, eligibility, medication of approval, prior authorizations, etc.
  • Managed high-volume call traffic while maintaining quality service standards and customer satisfaction.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery workflows.

Tupelo Public School District

Food Service Manager
Tupelo, MS
10.2000 - 07.2016
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

No Degree - Social Work

Brandman University
Irvine, CA

Associate of Arts - Social Work

Ittawamba Junior College
Tupelo, MS
05-2017

Skills

  • Grooming assistance
  • Emotional support
  • Light housekeeping
  • Compassionate care
  • First aid and CPR
  • Shopping and errands

Certification

CPR and First Aid

Timeline

Personal Care Assistant

Caring Heart and Hands Personal Care Service
03.2026 - Current

Customer Service Representative

BroadPath Healthcare Solutions
07.2016 - 02.2026

Tupelo Public School District

Food Service Manager
10.2000 - 07.2016

No Degree - Social Work

Brandman University

Associate of Arts - Social Work

Ittawamba Junior College
Jessie Johnson