Jessie Washington

• Executed hardware configurations and software installations for desktops and laptops.
• Conducted remote troubleshooting and system configurations to efficiently resolve technical issues.
• Performed preventative maintenance on computers, laptops, printers, and networking devices.
• Facilitated user domain account creation while imaging computers for deployment tasks.
• Delivered training sessions on computer equipment to boost operational efficiency.
• Maintained in-depth knowledge of Microsoft operating systems from Windows 7 onward.
• Showcased strong interpersonal skills through effective communication with users.

Managed helpdesk requests, providing efficient remote and in-person technical support to resolve user issues.

Conducted installation, maintenance, and troubleshooting of various infrastructure technologies.

Conducted routine inspections to identify system issues, partnering with IT staff to implement effective solutions.

Maintained inventory records and guided technical and non-technical staff in utilizing resources effectively.

Adhered to safety protocols while contributing to multiple IT projects.

Enhanced technical skills through hands-on experience in troubleshooting and customer service.