Jiamiyah Brown
Jackson
Summary
I am a detail-oriented individual with exceptional customer service and property management skills. I have proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I am recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Property Manager
American Premier Storage ; American Mini Storage
Jackson, MS
05.2024 - 03.2026
- I oversaw daily operations of 2 storage facility, ensuring adherence to safety regulations.
- I coordinated maintenance and repair operations to optimize property functionality.
- I direct financial reporting processes, encompassing budgeting and expense tracking.
- I utilized leasing and payment systems to manage move-ins, process tenant payments, complete bank deposits, and handle lockouts.
Apartment Leasing Consultant
AAA Apartment Staffing
Dallas, TX
09.2022 - 04.2024
- I conducted engaging property tours and showcased amenities to tenant interest.
- I administered lease agreements to maintain compliance with housing regulations and protect tenant rights.
- I designed targeted marketing initiatives aimed at increasing property exposure and drawing in qualified candidates.
- I facilitated outstanding customer interactions with residents, fostering high satisfaction and loyalty.
- I ensured accuracy of tenant income and information verification to facilitate lease application processing.
- Utilized advanced active listening and open-ended questioning techniques to address inquiries and foster swift resolution of issues.
Work From Home Customer Service Representative
Beyond Finance
Remote
01.2021 - 07.2022
- I handled customer phone inquiries, providing information and resolving issues while enhancing remote customer service.
- I delivered exceptional customer service, addressing concerns promptly and professionally.
- I am skilled at working independently and collaboratively in a team environment.
- I managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Provine High School
Jackson, MSSkills
- Property management
- Payment collection
- Customer service-focused
- Rent collection
- Tenant relations
- Leasing and sales
- Exceptional oral and written communication skills
- Adaptable
- Software utilization
- Property marketing and promotion
- Customer relations
- Microsoft office
- Sales and marketing
Timeline
Property Manager
American Premier Storage ; American Mini Storage
05.2024 - 03.2026
Apartment Leasing Consultant
AAA Apartment Staffing
09.2022 - 04.2024
Work From Home Customer Service Representative
Beyond Finance
01.2021 - 07.2022
High School Diploma -
Provine High School