Summary
Overview
Work History
Education
Skills
Timeline
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Jimisha Watts

Gautier,MS

Summary

Developed key customer service skills in fast-paced, client-facing environment, including effective communication and problem resolution. Looking to transition into new field, leveraging experience in handling diverse inquiries and maintaining customer satisfaction. Aiming to apply these transferable skills to contribute positively in new professional setting.

Overview

4
4
years of professional experience

Work History

Customer Service Desk Associate

Walmart
11.2024 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.

Patient Care Technician

First Choice Home Care
02.2022 - 09.2024
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.

Education

Bachelor of Arts - Business

University of Southern Mississippi
Hattiesburg, MS
05-2027

High School Diploma -

Gautier High School
Gautier, MS
12-2020

Skills

  • Active learning
  • Call center experience
  • Customer focus
  • Complaint handling
  • Patient care
  • Compassion and empathy
  • Sales development

Timeline

Customer Service Desk Associate

Walmart
11.2024 - Current

Patient Care Technician

First Choice Home Care
02.2022 - 09.2024

Bachelor of Arts - Business

University of Southern Mississippi

High School Diploma -

Gautier High School

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Jimisha Watts