Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jinna Crimm

Eupora

Summary

Dynamic and dedicated professional with extensive experience as a Support Specialist excelling in customer service and issue resolution. Proven ability to enhance client satisfaction through effective communication and empathetic support. Skilled in appointment scheduling and data entry, ensuring confidentiality and accuracy in all tasks.

Overview

10
10
years of professional experience

Work History

Personal Care Assistant

Private Care
04.2022 - 12.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Personal Assistant

Charlie Smith
08.2021 - 02.2022
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.

Scale House Operator/ Scrap Yard Manager

Backwoods Timber and Tie
01.2020 - 07.2021
  • Operated weigh scales and issued tickets when necessary.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
  • Answered customer calls professionally and routed to appropriate person.
  • Accurately recorded weights, processed payouts, and maintained organized records.

Receptionist

Eupora Tax Service
02.2017 - 11.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Accurately processed payments and maintained confidential records.

Floral Designer/ Delivery Driver

Sara's Flower Shop
07.2014 - 09.2016
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Processed online and in-person orders/ payments, ensuring accuracy and customer satisfaction.

Education

High School Diploma -

Eupora High School
Eupora, MS

Skills

    Member Enrollment and Outreach Calls

    Remote Communication (Phone, Email, Virtual Tools)

    Explaining Programs and App Support

    Appointment Scheduling and Coordination

    Data Entry and Confidential Record Handling

    Payment Processing and Biling Support

    Customer Service and Issue Resolution

    Team Collaboration and Feedback Collection

Timeline

Personal Care Assistant

Private Care
04.2022 - 12.2024

Personal Assistant

Charlie Smith
08.2021 - 02.2022

Scale House Operator/ Scrap Yard Manager

Backwoods Timber and Tie
01.2020 - 07.2021

Receptionist

Eupora Tax Service
02.2017 - 11.2019

Floral Designer/ Delivery Driver

Sara's Flower Shop
07.2014 - 09.2016

High School Diploma -

Eupora High School

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Jinna Crimm