JIRA FRANKLIN
Jackson
Summary
Dynamic professional with extensive experience at Amazon, excelling in team leadership and training. Proven track record of enhancing operational efficiency and achieving packing targets. Skilled in safety compliance and customer service, with a strong ability to coach and develop high-performing teams. Committed to fostering a productive and organized work environment.
Overview
7
7
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Canton
03.2023 - Current
- Exceeded packing rate targets by consistently reaching 200+ items packed per shift.
- Processed and sorted inbound items with attention to accuracy and shipment timeliness.
Learning Ambassador
Amazon
Canton
03.2023 - Current
- Onboarded and trained over 35 new hires in pack and sort operations.
- Promoted safe practices and adherence to Amazon's standard operating procedures.
- Developed high-performing team members through personalized coaching and mentoring.
Process Guide
Amazon
Canton
03.2023 - Current
- Coached and retrained over 50 associates on standard work processes.
- Provided support to 10 team members needing performance improvement assistance.
- Maintained a clean, organized workspace and ensured safety protocols were followed.
- Performed clerical duties including scheduling, data entry, and vendor coordination.
Veterinary Technician Assistant
Urgivet Emergency & Urgent Veterinary Care
Madison
01.2023 - 03.2023
- Supported veterinarians with animal care, surgeries, and diagnostics.
- Collected and prepared samples (blood, urine) for analysis.
- Ensured cleanliness and readiness of surgical tools and treatment rooms.
- Assisted with administrative tasks including reception and client support.
Shift Lead
Newk's Eatery
Ridgeland
02.2018 - 03.2023
- Supervised daily restaurant operations and managed shift transitions.
- Delegated tasks and ensured timely execution of responsibilities.
- Handled cash management duties including drops and reconciliation.
- Assisted with customer service, seating, order-taking, and maintaining dining area cleanliness.
- Processed transactions via POS system and resolved customer inquiries.
Education
High School Diploma -
Provine High School
Jackson, MS05-2018
Bachelor's Degree - Agricultural Sciences
Alcorn State University
Lorman, MSSkills
- Team Leadership and Coaching
- Warehouse and Inventory Operations
- Safety Compliance
- Training and Onboarding
- Customer Service
- Clerical and Scheduling Support
- Veterinary Assistance
- Communication (Verbal and Written)
References
Available upon request.
Timeline
Fulfillment Center Associate
Amazon
03.2023 - Current
Learning Ambassador
Amazon
03.2023 - Current
Process Guide
Amazon
03.2023 - Current
Veterinary Technician Assistant
Urgivet Emergency & Urgent Veterinary Care
01.2023 - 03.2023
Shift Lead
Newk's Eatery
02.2018 - 03.2023
High School Diploma -
Provine High School
Bachelor's Degree - Agricultural Sciences
Alcorn State University