Summary
Overview
Work History
Education
Skills
Timeline
Generic

J’Lyn Snerling

Hattiesburg

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Service Representative

Regions Mortgage
Hattiesburg
12.2024 - Current
  • Assisted customers with mortgage inquiries and application processes.
  • Resolved customer issues through effective communication and problem-solving techniques.
  • Educated clients on mortgage products and services available at Regions Mortgage.

Customer Service Representative

Alorica
Hattiesburg
09.2023 - 12.2024
  • Maintained accurate customer records in the company's database system.
  • Provided timely follow-up to ensure customer satisfaction and engagement.
  • Handled escalated calls with professionalism and empathy for client concerns.
  • Answered customer inquiries and provided accurate information regarding products and services.

Shift Leader

Dodges
Gulfport
06.2022 - 08.2023
  • Supervised daily operations and ensured efficient workflow among team members.
  • Trained new staff on safety procedures and operational protocols.
  • Managed inventory levels and coordinated restocking of supplies.
  • Facilitated team meetings to discuss goals and address challenges collaboratively.

Assistant Manager

Taco Bell
Laurel
02.2016 - 05.2022
  • Supervised daily operations to ensure smooth restaurant workflow.
  • Facilitated staff meetings to communicate goals and address challenges.
  • Developed schedules to optimize labor efficiency and meet customer demand.
  • Enforced health and safety regulations to maintain a safe working environment.

Education

Gulfport High School
Gulfport, MS

LPN Program - Nursing

Pearl River Community College
Hattiesburg, MS
07.2025 - 08.2025

Skills

  • Customer care
  • Critical thinking
  • Team collaboration
  • Effective communication

Timeline

LPN Program - Nursing

Pearl River Community College
07.2025 - 08.2025

Customer Service Representative

Regions Mortgage
12.2024 - Current

Customer Service Representative

Alorica
09.2023 - 12.2024

Shift Leader

Dodges
06.2022 - 08.2023

Assistant Manager

Taco Bell
02.2016 - 05.2022

Gulfport High School

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J’Lyn Snerling