John Busby

Administrative Dispatcher

Williams-Sonoma Distribution Center

08.1995 - 02.2025

Supported team members during high-stress situations, offering assistance when needed to ensure smooth operations.
Demonstrated exceptional problem-solving skills by quickly assessing situations and allocating appropriate resources based on available information.
Managed multiple phone lines while maintaining a calm demeanor during high-pressure situations for optimal task performance.
Promoted teamwork among colleagues by proactively assisting others when needed.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Generated reports to track deliveries and maintain proper records and documentation.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Analyzed customer feedback and provided solutions to improve customer service.
Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Coordinated logistics for field units, optimizing routes for faster response times.
Enhanced team morale by fostering supportive and collaborative work environment.
Answered phone calls and responded to customer emails.
Scheduled and organized delivery routes.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Scheduled deliveries and pickups according to customer needs.
Assisted in resolving customer complaints and grievances.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Monitored and tracked dispatch communication systems.
Communicated with customers to provide delivery updates and resolution.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Monitored flow of paperwork and directed information to appropriate departments.
Preserved accurate records of dispatched orders, deliveries and receipts.
Collaborated with other departments to resolve any shipping issues or discrepancies promptly.
Conducted regular audits of outgoing shipments, identifying areas for improvement and implementing corrective actions.
Maintained accurate inventory records, ensuring seamless shipping operations and timely deliveries.
Managed a team of warehouse associates, delegating tasks to maximize productivity.
Evaluated employee performance regularly, providing constructive feedback to foster a culture of continuous learning and development among team members.
Assisted with forecasting inventory needs based on historical trends and sales projections.
Saved company resources by reducing packaging waste through more effective material usage.
Aligned staffing levels with seasonal fluctuations in demand, maintaining optimal workforce capacity.
Supervised warehouse operations by managing employees during shifts.
Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Oversaw daily operations and shipping and handling processes.
Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Used hand-held scanners and physical logs to accurately track item movements.
Followed verbal and written instructions to properly move and ship products.
Kept storage areas organized, clean, and secure to fully protect company assets.
Double checked records, daily reports, and inventory transactions to identify and correct variances.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Directly monitored performance and safety practices of 22-person warehouse staff.
Maintained top performance standards while working in hot warehouse environment.
Acted as liaison between company departments and warehouse teams.
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Handled day-to-day shipping and receiving overseeing more than 1200+ packages per day.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Moved shipment materials to and from designated areas using lift and hand trucks.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Trained new team members on proper and safe use of tools and equipment.
Monitored production levels and implemented measures to increase output.
Determined staffing needs, developing schedules to staff all shifts.

Summary

Overview

Work History

Administrative Dispatcher

Education

GED -

Skills

Certification

Languages

Timeline

Administrative Dispatcher

GED -

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