- Music
- Crafting and DIY Projects
- Video Gaming
- Coding and Programming
- Gym Workouts
Johnathan Livingston
Jackson
Summary
Experienced with managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to resolve technical issues efficiently. Knowledge of optimizing system performance, ensuring high reliability and uptime.
Overview
8
8
years of professional experience
Work History
System Administrator II
EnSafe Inc.
11.2024 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Completed reports detailing network and systems performance and downtime issues.
System Administrator I
EnSafe Inc.
07.2022 - 11.2024
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
Network Administrator
EnSafe Inc.
02.2018 - 07.2022
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
IT Support Specialist
EnSafe Inc.
02.2017 - 02.2018
- Used ticketing systems to manage and process support actions and requests.
- Managed high high ticket volume and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Associate of Applied Science - Computer Programming Technology
Hinds Community College
Pearl, MS04-2017
Skills
- Windows administration
- Remote Access
- User management
- Software installation
- Server management
- Backup management
- Network administration
- Virtualization technologies
- Software change management
- Scripting languages
- Active directory
Accomplishments
Seamlessly migrated company network infrastructure from Meraki to Fortinet involving 20 sites across the United States.
Implemented Remote Access via SSL VPN using Cisco ASA on a Firepower 2100 appliance.
Leveraged Python and Meraki's API to bulk update static routes across the organization during a service migration.
Interests
Timeline
System Administrator II
EnSafe Inc.
11.2024 - Current
System Administrator I
EnSafe Inc.
07.2022 - 11.2024
Network Administrator
EnSafe Inc.
02.2018 - 07.2022
IT Support Specialist
EnSafe Inc.
02.2017 - 02.2018
Associate of Applied Science - Computer Programming Technology
Hinds Community College
Similar Profiles
Kenneth C. JoergerKenneth C. Joerger
Senior Health and Safety Professional at EnSafeSenior Health and Safety Professional at EnSafe
Michael SandovalMichael Sandoval
Environmental Health and Safety Specialist at EnSafeEnvironmental Health and Safety Specialist at EnSafe
Danielle O'DohertyDanielle O'Doherty
Health and Safety Specialist at EnSafeHealth and Safety Specialist at EnSafe