Johntarious James
Tylertown
Summary
Dynamic retail leader with extensive experience in store and digital operations as Complex Store Lead. Skilled in overseeing daily operations, driving sales, leading large teams, and executing impactful projects. Focused on building strong associate relationships, developing talent, and enhancing operational performance across multiple locations.
Overview
8
8
years of professional experience
Work History
Complex Store Lead
Walmart
01.2024 - Current
- Oversaw daily store operations, enhancing sales performance, associate engagement, and customer satisfaction in a complex retail environment.
- Lead and develop associates through coaching, accountability, and performance management to strengthen overall team effectiveness.
- Partner with leadership teams to improve operational processes, increase efficiency, and maintain company standards.
- Supported execution of multiple remodels, ensuring operational continuity and minimizing disruption to business performance.
- Served as a people-focused leader, building trust and strengthening morale while developing future leaders within the organization.
Store Lead
Walmart
01.2024 - Current
- Managed operational areas to enhance store performance, merchandising, staffing, and customer experience.
- Provided leadership across business areas, ensuring compliance with company standards and supporting operational goals.
- Collaborated with cross-functional teams to execute initiatives, driving operational excellence.
Food & Consumables Coach
Walmart
01.2023 - 01.2024
- Led Food & Consumables operations, enhancing inventory management, driving sales growth, and elevating customer service standards.
- Coached and developed associates, fostering accountability and ensuring operational consistency.
- Supported Fresh operations, recognized as subject matter expert in execution and adherence to standards.
Digital Coach
Walmart
01.2021 - 01.2023
- Led Walmart Digital operations, consistently meeting and exceeding company standards in a fast-paced, high-volume environment.
- Drove key performance metrics, enhancing On-Time Pick Rate, Pre-sub, dwell time, wait time, First-Time Pick Rate, and customer satisfaction.
- Developed and coached associates, resulting in improved efficiency, accuracy, and service quality.
- Implemented operational improvements that enhanced workflow efficiency and elevated customer experience.
- Analyzed business data and performance trends to identify opportunities and drive results.
Additional Walmart Leadership Experience
Walmart
01.2018 - 01.2021
- Led front end team and managed customer service operations, including cash office processes and associate training.
- Served as Front End Team Lead and Customer Service Manager, overseeing front-end operations, cash office processes, and associate training.
- Assisted stores during critical operational situations as part of Quick Response Team, contributing to performance stabilization.
- Provided operational guidance to multiple stores, sharing best practices to drive consistent results.
Education
Associate of Arts (AA) - Science
Southwest Mississippi Community College
Summit , MsSkills
- Store Operations Management
- Inventory & Fresh Operations
- Operational Excellence
- Process Improvement
- Customer Experience
- Sales leadership
- E-commerce Strategy
- Workforce Planning
- Change Management
- Talent coaching
- Team engagement
- Associate Relations
Timeline
Complex Store Lead
Walmart
01.2024 - Current
Store Lead
Walmart
01.2024 - Current
Food & Consumables Coach
Walmart
01.2023 - 01.2024
Digital Coach
Walmart
01.2021 - 01.2023
Additional Walmart Leadership Experience
Walmart
01.2018 - 01.2021
Associate of Arts (AA) - Science
Southwest Mississippi Community College