Jon Harvison
Lucedale
Summary
Resourceful professional with a solid background in customer service and mechanical troubleshooting. Recognized for attention to detail and commitment to safety, ready to leverage skills to enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
DoorDash Delivery Driver
DoorDash
Lucedale, MS
01.2021 - Current
- Delivered orders promptly to ensure customer satisfaction and retention.
- Navigated efficiently using GPS systems to optimize delivery routes.
- Maintained vehicle cleanliness and adhered to safety protocols consistently.
- Coordinated with support teams to resolve delivery issues swiftly.
- Maintained 4.9/5 star rating for customer satisfaction, on time deliveries, and going above and beyond.
- Received numerous overwhelming positive feedbacks from various customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Taco Bell In-House Service Technician
Denali Foods Inc.
Anchorage, AK
10.2023 - 09.2024
- Diagnosed and repaired equipment malfunctions to ensure optimal functionality.
- Conducted preventative maintenance checks to minimize downtime and extend equipment life.
- Documented service records accurately to maintain compliance with safety standards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Operated professionally in a consistently high pressure environment with proficiency and diligence.
- Successfully researched and repaired unfamiliar equipment according to operation manuals and proper troubleshooting procedures.
HVAC Technician
USAF
Eielson Air Force Base, AK
01.2020 - 09.2023
- Diagnosed and repaired HVAC systems for optimal performance and energy efficiency.
- Conducted routine maintenance on heating, ventilation, and air conditioning units.
- Collaborated with team to troubleshoot complex HVAC issues efficiently.
- Mentored junior technicians on best practices and safety protocols in HVAC operations.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Repaired and replaced motors, bearings and belts.
- Provided emergency response services for critical system failures.
- Operated in extreme conditions regularly (-40 degrees Fahrenheit)
- Successfully repaired and maintained high pressure steam systems and equipment.
Team Member
Sonics Drive In
Mobile, AL
01.2017 - 08.2019
- Provided exceptional customer service in fast-paced drive-in environment.
- Maintained cleanliness and organization of workstations according to health standards.
- Trained new employees on operational procedures and customer interaction techniques.
- Managed inventory levels, ensuring proper stock availability for smooth operations.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Education
HVAC
USAF
Shepherd, TX11-2020
High School Diploma -
Theodore High School
Theodore, AL05-2015
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Punctual and reliable
- Problem-solving
- Safe driving
- Clean driving record
- Heavy lifting
- Preventive Maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- HVAC systems
- Mechanical aptitude
Timeline
Taco Bell In-House Service Technician
Denali Foods Inc.
10.2023 - 09.2024
DoorDash Delivery Driver
DoorDash
01.2021 - Current
HVAC Technician
USAF
01.2020 - 09.2023
Team Member
Sonics Drive In
01.2017 - 08.2019
HVAC
USAF
High School Diploma -
Theodore High School