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Professional with robust experience in network systems, highly skilled in troubleshooting, maintaining, and optimizing network infrastructure. Strong focus on team collaboration and achieving results, adaptable to changing needs. Demonstrates expertise in network security, configuration, and system performance, with commitment to reliability and efficiency. Known for technical proficiency and effective communication, ensuring seamless operations and support.

IT professional with a strong background in secure network operations and systems infrastructure. Achieved 100% uptime for advanced IT equipment across deployed nodes while enforcing security controls and conducting vulnerability assessments. Effective in integrating tactical networks with enterprise systems to ensure mission-critical support.

Systems EngineerProvides support for a wide range of technical issues relating to desktop/server/firewall/switches hardware and peripherals, operating systems and applications. Install, configure, test, maintain, repair, troubleshoot, and resolve IT issues including server/desktop/laptop hardware and software, mobile devices, printers, scanners, hardware peripherals and other IT related equipment. Applied diagnostic techniques to identify problems, investigate causes, and recommend solutions. Access software updates, drivers, knowledge bases and frequently asked questions resources located in-house and on the internet to aid problem resolution. A working knowledge of mainframe, minicomputer, or microcomputer operations, equipment, operating systems, development tools and methodologies Established and configured network connectivity for hardware and devices, permissions, access rights, password resets, and e-mail setup. Utilize enterprise tools such as Active Directory, Required to manage customer requests from initiation to resolution. Makes decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of varying complexity and importance. Address problems that are highly varied, complex and often nonrecurring, requiring staff input, innovative, creative, and diagnostic techniques to resolve issues. Follows precedents and procedures to perform tasks. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor / manager.

Hardworking and passionate for Information Technology fields specific to Networking and Information Systems. I am very detail oriented, and thrive in fast paced, dynamically changing work environments. I have a proven track record leading and training personnel in Network Technologies, and strive to find efficiencies in existing system implementations. I have experience leading the development of specialized IT network system implementations designed to support dynamic and high-pressure operational environments, ensuring end users are equipped to handle diverse work loads effectively. My commitment to punctuality and task completion is unwavering, exemplified by my willingness to extend work hours or operate remotely to ensure timely delivery. Demonstrating proactive initiative, I consistently engage with superiors to present and implement viable solutions.

Jonas Florence

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Network Systems Technician

Head Lifeguard

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Information Technology

High School Diploma -

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Network Systems Technician

Head Lifeguard

Information Technology

High School Diploma -

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