Jordan Brewer
Lucedale
Summary
Dynamic manager skilled in optimizing workflow and training teams. Committed to fostering a high-performing work environment by developing staff capabilities and maintaining customer service excellence.
Overview
3
3
years of professional experience
Work History
Manager
O'Reilly Auto Parts
Lucedale
06.2023 - Current
- Supervised daily operations and workflow of the auto parts store.
- Trained staff on inventory management and customer service techniques.
- Oversaw product displays and merchandising, enhancing customer engagement and driving sales.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Implemented safety protocols to ensure a secure working environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached and mentored team members, improving job performance and fostering a collaborative environment.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established processes that streamlined workflow, supporting consistent operational efficiency.
Education
Associate of Applied Science - Process Operations
Mississippi Gulf Coast Community College
Perkinston, MS12-2026
Skills
- Team leadership
- Employee training
- Process operations
- Inventory management
- Problem resolution
- Time management
- Customer service
Timeline
Manager
O'Reilly Auto Parts
06.2023 - Current
Associate of Applied Science - Process Operations
Mississippi Gulf Coast Community College