Jordan Griffin
Byram
Summary
Dynamic project assistant with remote experience at Carenet, adept at enhancing workflow efficiency and managing stakeholder communication. Proven skills in project management and client relationships, successfully streamlining processes and improving productivity. Recognized for implementing effective filing systems and delivering exceptional administrative support, contributing to team success and project alignment.
Experienced with project coordination, including task management and resource allocation. Utilizes organizational skills to maintain project documentation and schedules. Track record of effective communication and team collaboration to achieve project goals.
Overview
7
7
years of professional experience
Work History
Project Assistant - Remote
Carenet
03.2024 - Current
- Assisted in project coordination by organizing schedules and tracking deliverables.
- Supported team members with administrative tasks, enhancing workflow efficiency.
- Managed communication between stakeholders to ensure alignment on project goals.
- Conducted research to gather information relevant to ongoing projects.
- Adapted quickly to new tools and systems, improving overall productivity within the team.
- Helped prepare reports and presentations, facilitating effective communication of project status.
- Maintained project documentation, ensuring accuracy and accessibility for team members.
- Collaborated with cross-functional teams to streamline processes and enhance collaboration efforts.
Administrative Assistant
Merit Health River Oaks
06.2022 - 01.2024
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in scheduling appointments and coordinating meetings for senior staff.
- Maintained accurate records and files, enhancing data retrieval processes.
- Responded to inquiries promptly, providing excellent customer service to clients and vendors.
- Implemented new filing system, improving document accessibility and retrieval times.
- Supported event planning efforts, coordinating logistics and materials for company functions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
Conduent
02.2019 - 03.2021
- Resolved customer inquiries efficiently through multi-channel communication platforms.
- Assisted in training new team members on customer service protocols and systems.
- Collaborated with cross-functional teams to improve product knowledge and service delivery.
- Implemented feedback mechanisms to enhance customer satisfaction and retention strategies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Education
No Degree - Medical Assistant
Delta Technical College
Ridgeland, MS05-2023
High School Diploma -
Velma Jackson High School
Camden Ms 05-2019
Skills
- Remote work experience
- Deadline management
- Scheduling management
- File management
- Database entry
- Billing and invoicing
- Client relationships
- Administrative support
- Project management
- Database administration
- Telephone etiquette
- Team support
Timeline
Project Assistant - Remote
Carenet
03.2024 - Current
Administrative Assistant
Merit Health River Oaks
06.2022 - 01.2024
Customer Service Representative
Conduent
02.2019 - 03.2021
No Degree - Medical Assistant
Delta Technical College
High School Diploma -
Velma Jackson High School