Jordan Williams
Newton
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Store Manager
Buffalo Services BKWIK
04.2025 - Current
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Managed inventory levels, implementing efficient stock control processes.
- Trained and mentored staff on customer service best practices and operational procedures.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Developed promotional campaigns to drive store traffic and enhance customer engagement.
- Resolved customer complaints swiftly, improving overall satisfaction rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Fresh Food Coordinator
Loves Truck Stop
04.2024 - 03.2025
- Truck ordering
- Cleanliness
- Organization
- Managing a small team
- Ensuring correct processes are being followed
- monitored inventory levels
- Monitored food quality and freshness while ensuring compliance with health and safety regulations.
- Maintained records of all purchases, invoices, and payments related to food services.
- Ensured proper storage of food items according to established guidelines.
- Oversaw daily operations within the kitchen including scheduling staff shifts, assigning tasks, and monitoring workflow efficiency.
Shift Leader
Loves Travel Stops
06.2023 - 03.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
STORE MANAGER
Travel Centers of America
08.2022 - 05.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
ASSISTANT STORE MANAGER
Travel Centers of America
09.2020 - 08.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
ASSOCIATE OF ARTS -
East MS Community College
Scooba, MS12.2017
HIGH SCHOOL DIPLOMA -
Newton High School
Newton, MS05.2015
Skills
- Customer Assistance
- Microsoft Office
- Retail Sales
- Merchandising
- Recruiting
- Food Safety
- Payroll
- Inventory Control
- Bookkeeping
- Customer service management
- Training and mentoring
- Store opening and closing
- Store operations
- Friendly and positive
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Recruiting and hiring
- Supply ordering
Timeline
Store Manager
Buffalo Services BKWIK
04.2025 - Current
Fresh Food Coordinator
Loves Truck Stop
04.2024 - 03.2025
Shift Leader
Loves Travel Stops
06.2023 - 03.2024
STORE MANAGER
Travel Centers of America
08.2022 - 05.2023
ASSISTANT STORE MANAGER
Travel Centers of America
09.2020 - 08.2022
HIGH SCHOOL DIPLOMA -
Newton High School
ASSOCIATE OF ARTS -
East MS Community College