Summary
Overview
Work History
Education
Skills
Timeline
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Jordyn Miller

Greenville

Summary

Dynamic customer service professional with a proven track record at Teleperformance, adept at conflict resolution and de-escalation techniques. Successfully managed high-stress situations, enhancing customer loyalty through empathetic complaint resolution. Skilled in critical thinking and data entry, ensuring efficient and effective service delivery in challenging environments.

Overview

2
2
years of professional experience

Work History

Customer Service Representative - Remote

Teleperformance
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Correctional Officer

Arkansas Department Of Corrections
06.2023 - 07.2024
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Education

Greenville High School
Greenville, MS

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills

Timeline

Customer Service Representative - Remote

Teleperformance
09.2024 - Current

Correctional Officer

Arkansas Department Of Corrections
06.2023 - 07.2024

Greenville High School

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Jordyn Miller