Joseph Coates
Brandon,MS
Summary
Dynamic professional with extensive experience in management and operations. An insatiable drive to exceed team standards and promote excellence in the workplace. Eager to learn and utilize skills to enhance efforts within the company. Highly skilled in team leadership, customer relations, and training, consistently driving performance and exceeding targets. Committed to implementing strategies aligned with organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager /Senior Loan Officer
Towerloan
Ridgeland, MS
04.2022 - 04.2026
- Oversaw daily branch operations, ensuring compliance with policies and procedures.
- Led team of loan officers, providing training and mentoring to enhance performance.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Examined customer loan applications for loan approvals and denials.
- Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
- Maintained strict confidentiality of bank records and client information.
Investment Manager
Wish You Enough, LLC
Brandon, Ms
06.2017 - Current
- Developed and implemented investment strategies to optimize portfolio performance.
- Conducted detailed analysis to identify emerging investment opportunities.
- Collaborated with cross-functional teams to align investment goals with overall business objectives.
- Evaluated risk factors associated with potential investments, facilitating informed decision-making.
- Researched and shared recommendations on stock market trends and economic forecasts to support portfolio decisions.
- Handled financial transactions worth over $700,000
- Mitigated risks by diversifying client portfolios across multiple asset classes and geographies.
- Evaluated and negotiated contracts to procure favorable financial terms.
HVAC Maintenance Apprentice
UniCore Technologies
Alexandria, LA
01.2012 - 06.2017
- Conducted routine maintenance on machinery, ensuring optimal performance and minimizing downtime.
- Assisted in troubleshooting mechanical issues, providing effective solutions to enhance operational efficiency.
- Laid out materials and system components to prepare for installation.
- Supported inventory management through accurate tracking of tools, parts, and supplies.
Tire and Lube Technician
Masterlube
Brandon, Ms
05.2006 - 07.2008
- Conducted thorough inspections of vehicles to identify maintenance needs and recommend services.
- Utilized diagnostic equipment to assess vehicle issues and communicate findings to customers.
- Maintained a clean and organized work environment, adhering to safety protocols and regulations.
- Conducted thorough inspections of window tint to ensure adherence to regulatory standards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Education
Some College (No Degree) - Political Science
University of MS
Oxford, MsAssociate of Arts - Political Science
Jones County Junior College
Ellisville, MS12.2010
General Education
Tyler Junior College
Tyler, TX12.2008
Skills
- Investment performance analysis
- Strategic planning
- Relationship building and management
- Sales expertise
- Client relations
- Credit analysis
- Training and mentoring
- Team building
- Job applicant interviews
- Employee relations
- Talent acquisition
- Property management
- Payment collection
- Tenant relations
- Staff management
- Exceptional oral and written communication skills
- Administrative support
- Financial budgeting and reporting
- Adaptable
- Compliance monitoring
- Performance assessment
- Employee development
- Recruiting
- Motivational speaking
- Coaching and mentoring
- Microsoft outlook, word, and Excel
Accomplishments
Rookie of the Year
Biggest Branch Turnaround
110% profits
Project Excellence Manager
Supervisor Role
Multiple Branch Hires
Certification
MS, AL, TX Insurance Products
Motor Club
Languages
English
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Outdoor Recreation
- Avid Reader
- Music
- Gym Workouts
- Astrology
- Playing Sports
- Hiking
- Animal Welfare Advocacy
- Volunteer Work
- Growing herbs, vegetables, or fruits in home gardens
- Camping
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Crafting homemade beer using specialized equipment and brewing techniques
- Mindfulness Practices
- Regularly practice mindfulness and meditation for overall wellness
- Adventure Travel
- Bread Making
- Road Trips
- Personal Development and Self-Improvement
Timeline
Branch Manager /Senior Loan Officer
Towerloan
04.2022 - 04.2026
Investment Manager
Wish You Enough, LLC
06.2017 - Current
HVAC Maintenance Apprentice
UniCore Technologies
01.2012 - 06.2017
Tire and Lube Technician
Masterlube
05.2006 - 07.2008
Some College (No Degree) - Political Science
University of MS
Associate of Arts - Political Science
Jones County Junior College
General Education
Tyler Junior College
Awards
I was given the honor of Rookie of the Year resulting from my first year turn around of 3 branches from negative profits into Tier profits. I hired and recruited for more than five branches. I earned my way into Project Excellence which is a Supervisor program. I had the highest loan credit limit of any and all managers. I assissted and helped managers from every team and asssisted IT, Risk, HR with operational viewpoints.