Joseph Cole
Vancleave
Summary
Dedicated and efficient leader with a strong background in customer service and staff supervision. Known for enhancing team performance through effective training and problem resolution, poised to drive exceptional results in retail environments.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Pizza Hut
Ocean Springs, MS
06.2025 - 03.2026
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Trained new staff on store policies, procedures, and customer service standards.
- Monitored cleanliness and organization of the store environment for optimal customer experience.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Driver
Pizza Hut
Ocean Springs, MS
09.2024 - 06.2025
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Assisted in training new drivers on delivery protocols and safety standards.
- Conducted vehicle inspections to ensure compliance with safety regulations.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Shift Leader
Pizza Hut
Ocean Springs, MS
06.2024 - 06.2025
- Supervised team members during shifts to ensure optimal performance and customer satisfaction.
- Monitored kitchen operations to improve workflow and reduce service times effectively.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Science - Meteorology
University of South Alabama
Mobile, AL05-2022
Skills
- Problem-solving
- Customer service
- Staff supervision
- POS systems operations
- Employee scheduling
- Inventory control
- Team building and leadership
Timeline
Assistant Store Manager
Pizza Hut
06.2025 - 03.2026
Driver
Pizza Hut
09.2024 - 06.2025
Shift Leader
Pizza Hut
06.2024 - 06.2025
Bachelor of Science - Meteorology
University of South Alabama