Joseph Edwards
Brookhaven
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Network Operations Center Technician
C Spire
Ridgeland, MS
11.2024 - 03.2026
- Provided 24/7 network monitoring and incident response for ISP infrastructure, utilizing Nokia, Adtran, Fujitsu, and Cisco equipment.
- Monitored and diagnosed 100G, 40G, 10G Circuits through Point-to-Point and DWDM connections.
- Documented network monitoring and troubleshooting processes to streamline future incident responses.
- Collaborated with field engineers to resolve escalated outages affecting broadband and fiber-optic services across ISP networks.
- Executed troubleshooting and root cause analysis for network disruptions, restoring service promptly while documenting all actions in ticketing systems.
- Triaged network and fault management through (OSS) using Teoco-Helix fault management and ServiceNow.
- Utilized network management tools to track system alerts and outages effectively.
- Documented processes related to the monitoring and troubleshooting of networks.
- Executed troubleshooting and root cause analysis for network disruptions, restoring service promptly and ensuring all actions were documented in ticketing systems for future reference.
- Collaborated with cross-functional teams and vendors during major outage events to accelerate resolution efforts.
IT Network Tech II
Merit Health Central
Jackson, MS
02.2024 - 11.2024
- Troubleshot LAN and WAN networks.
- Deployed network hardware and software components in accordance with industry best practices.
- Provided technical support for troubleshooting network-related problems across departments.
- Troubleshot hardware and software to determine and rectify network problems.
- Resolved complex technical issues related to networking technologies such as DNS, DHCP, TCP and IP.
- Provided technical support for users experiencing connectivity issues or other problems related to their workstations or laptops.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Delivered local and remote Tier 2 IT support for hardware and software to company personnel.
- Managed user accounts including passwords resets, account creation and deletion.
- Maintained company Data Center Switches, Severs, and UPS
Field Technician
NCR Corporation
Jackson, MS
03.2023 - 02.2024
- Perform customer installation, maintenance, and service calls promptly and effectively
- Installed, configured, and maintained NCR products in diverse environments for optimal performance.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Designed standard operating procedures for highly structured tasks, distributing completed protocols for execution at customer locations.
- Created detailed reports on service calls outlining the problem, resolution, and follow-up actions taken.
- Collaborated with other departments and managers to ensure customer needs were met quickly and efficiently.
- Led infrastructure installation and preventive maintenance efforts to improve operational efficiency.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Performed complex network diagnostic tasks, examining packet traces, fault logs and TCP/IP routing records to located negative impact events for customers.
My Projects
Personal Experience
- Installed and deployed IP cameras, configured on isolated VLANs for improved network segmentation and performed ongoing maintenance to ensure operational reliability.
- Linux File Server Setup: Installed and configured an Ubuntu Linux file server for file sharing and centralized storage.
- Switch Configuration: Configured network switches, including VLAN setups and routing protocols, to optimize network performance.
- Developed and implemented network topology diagrams to streamline network efficiency and facilitate future planning.
- IP Camera Installation & Configuration: Installed and deployed IP cameras, configured them on isolated VLANs for network segmentation, and performed ongoing maintenance.
- Configured OpenVPN on AWS to facilitate encrypted connections and protect data transmission.: Deployed OpenVPN on AWS cloud instance, by using docker.
- Deployed and configured Pi-Hole DNS resolver to optimize DNS traffic caching and integrated ad-blocker for enhanced network performance.
- Set up VMware test lab for evaluation of various operating systems and network configurations.: Deployed VMware test lab for testing various OS, software applications, and network solutions
- Set up an Active Directory environment using Windows Hyper-v.
Education
Associate of Applied Science - Computer Networking And Telecommunications
Southwest Mississippi Community College
Summit, MS12-2022
Skills
- Linux
- Windows
- Juniper
- Nokia
- Adtran
- Fujitsu
- Cisco
- Network Troubleshooting
- Computer Hardware Troubleshooting
- TCP/IP protocols
- FTTx
- DWDM
- Network configuration
- Troubleshooting skills
- Customer support
- IP addressing
- Technical support
- MPLS
- OSPF
- Fiber optic technologies
- Network monitoring
- Active Directory
- Fault Management
- VMware
- OSI Model
Certification
- Adtran Technical Solutions Total Access 5000 GPON Provisioning
- Adtran Technical Solutions Total Access 5000 FTTH
Licenses
- Adtran Technical Solutions Total Access 5000 FTTP
- Adtran Technical Solutions Total Access 5000 GPON Provisioning
Timeline
Network Operations Center Technician
C Spire
11.2024 - 03.2026
IT Network Tech II
Merit Health Central
02.2024 - 11.2024
Field Technician
NCR Corporation
03.2023 - 02.2024
My Projects
Personal Experience
Associate of Applied Science - Computer Networking And Telecommunications
Southwest Mississippi Community College