JOSEPH FIGALLO
Carriere,MS
Summary
Professional leader with solid background in team supervision and departmental management. Known for fostering collaborative environment and driving team success. Adaptable and dependable, with focus on effective communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
DEPARTMENT SUPERVISOR
EVANS SPLICING INC.
08.2022 - Current
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Researched and assigned job assignments daily
- Handled customer escalations, with compassion and professionalism
- Increased profit margin by one hundred twenty percent while also increasing employee happiness.
SALES MERCHANDISER
ACOSTA INC.
07.2020 - 06.2022
- Advocate for client needs and priorities within the organization, championing their interests.
- Employ a proactive approach to understanding client objectives and requirements, aligning our services to their needs.
- Conduct thorough analysis of client performance metrics, identifying opportunities for optimization and growth through data-driven insights and strategic recommendations.
PERSONAL TRAINER
CROSSGATES FAMILY FITNESS
06.2016 - 06.2020
- Conducting comprehensive analysis of customer data.
- Use data collected to apply fitness plan to help clients reach goals.
- Providing leadership and guidance to clients, fostering collaboration, accountability, and a shared commitment to achieving objectives.
- Engaging in ongoing research and continuous learning to stay informed about industry developments, emerging trends, and best practices, and translating insights into actionable strategies.
RETAIL SALES CONSULTANT
AT&T MOBILITY
07.2009 - 05.2015
- Provide outstanding customer service, exhibiting professionalism, empathy.
- Diagnose and troubleshoot technical issues with customers on their mobile devices.
- Go above and beyond to make sure customers feel appreciated and taken care of.
- Ensure customers come back for repeat business with excellent sales strategy and customer service.
Education
Associate of Arts -
Pearl River Community College
Poplarville, MS12-2025
Medical Coding Certification -
AAPC
08.2024
General Studies
DEGADO COMMUNITY COLLEGE
New Orleans, LAHigh School Diploma -
FBCS HIGH SCHOOL
Slidell, LA01.2001
Skills
- Excellent Communication
- Attention To Detail
- Conflict Resolution
- Complex Problem Solving
- Adaptability In Fast-Paced Environments
- Active Team Engagement
- Effective Multi-tasking
- Emotional Intelligence
- Continuous Improvement
- Commitment to Diversity
- Conflict Management
- Strong Relationship Building
- Computer Proficiency
- Healthcare Operations
- Deadline Adherence
- Continuous Improvement
- Commitment to Diversity
- Conflict Management
- Strong Relationship Building
- Computer Proficiency
- Healthcare Operations
- Deadline Adherence
- Continuous Improvement
- Commitment to Diversity
- Conflict Management
- Strong Relationship Building
- Computer Proficiency
- Healthcare Operations
- Deadline Adherence
Certification
- CERTIFIED YOUTH SOCCER COACH
- NASM PERSONAL TRAINING CERTIFICATION 2015
- CPC PHYSICIAN BASED MEDICAL CODING CERTIFICATION 2024
- FUNDAMENTALS OF MEDICINE 2024
Timeline
DEPARTMENT SUPERVISOR
EVANS SPLICING INC.
08.2022 - Current
SALES MERCHANDISER
ACOSTA INC.
07.2020 - 06.2022
PERSONAL TRAINER
CROSSGATES FAMILY FITNESS
06.2016 - 06.2020
RETAIL SALES CONSULTANT
AT&T MOBILITY
07.2009 - 05.2015
Medical Coding Certification -
AAPC
Associate of Arts -
Pearl River Community College
General Studies
DEGADO COMMUNITY COLLEGE
High School Diploma -
FBCS HIGH SCHOOL