
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange
Long-term paid intern at Christie’sLong-term paid intern at Christie’s
Social Work Intern and Long Term Sub at Eau Claire Area School DistrictSocial Work Intern and Long Term Sub at Eau Claire Area School District
<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services