Joseph Nguyen
Southaven
Summary
Motivated and results-driven student with a passion for helping and supporting teams. Interested in contributing to development, workflow, and operations by assisting teams, streamlining processes, and ensuring smooth collaboration.
Overview
1
1
year of professional experience
Work History
Shift Leader
Mochiatsu
Southaven
08.2024 - 07.2025
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Support Engineer Shadow
Blizzard
Irvine
06.2024 - 06.2025
- Gained insight into the daily operations of the role.
- Monitored system performance to ensure optimal functioning of services.
- Helped coders and developers by creating tools or systems to make their workflows easier.
- Troubleshoots issues in internal systems used by developers.
- Provides technical support for developer environments.
Education
Bachelor of Science - Computer Science - General Concentration
University of Memphis
Memphis, TN05-2026
High School Diploma -
DeSoto Central High School
Southaven, MS05-2022
Skills
- Customer service
- Team Leadership
- Technical Support
- Software Development
- Problem Solving
- Inventory Management
- Shift Leadership
- Effective Communication
- Operations Support
- Daily Workflows
- Quick Learning
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Shift Leader
Mochiatsu
08.2024 - 07.2025
Support Engineer Shadow
Blizzard
06.2024 - 06.2025
Bachelor of Science - Computer Science - General Concentration
University of Memphis
High School Diploma -
DeSoto Central High School