Josette Richardson
Columbus
Summary
Dynamic Ops Coordinator at FedEx Ground with a proven track record in enhancing workflow efficiency and customer satisfaction. Skilled in data entry and relationship building, I implemented process improvements that reduced errors and developed training programs, fostering a knowledgeable team. Committed to optimizing operations and delivering exceptional service.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
12
12
years of professional experience
Work History
Ops Coordinator
Fedex Ground
03.2016 - Current
- Coordinated daily operations to ensure timely package processing and delivery.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Developed training materials for new team members, facilitating smooth onboarding.
- Monitored performance metrics to identify areas for operational enhancements.
- Managed inventory tracking system, ensuring accuracy and availability of shipping supplies.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Assistant Manager
Hibbet Sports
06.2014 - 01.2016
- Led team in achieving sales targets through effective coaching and staff development.
- Streamlined inventory management process, enhancing accuracy and reducing stock discrepancies.
- Implemented training programs for new hires, fostering a knowledgeable and efficient workforce.
- Analyzed sales data to identify trends, informing strategic decisions to optimize product placement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Mississippi State University
Starkville, MSSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- MS office
- Project coordination
- Schedule coordination
- Work Planning and Prioritization
- Recordkeeping
Timeline
Ops Coordinator
Fedex Ground
03.2016 - Current
Assistant Manager
Hibbet Sports
06.2014 - 01.2016
High School Diploma -
Mississippi State University