Josette Jeffries
Olive Branch
Summary
Seasoned HR professional with 25 years of experience across the U.S. & Canada, with various Fortune 100 and Fortune 500 global organizations, is leading change management initiatives that improve employee engagement and organizational effectiveness. Demonstrated success in project management, system configurations, and team development, resulting in significant efficiency gains. Strong background in total rewards evaluation and collaborative process improvements.
Overview
26
26
years of professional experience
1
1
Certification
2
2
Degrees
Work History
Manager of Consulting Services
PayTech
10.2021 - 08.2025
- Rehired with Original Tenure
- Collaborate and coordinate various work streams for clients internally and externally to ensure team meets budget and timelines for deliverables
- Train, mentor, coach and develop team of internal direct report consultants and teams across organization during cross company engagements
- Spearheaded Trusted Advisor program as part of internal learning and development initiative
- Work alongside projects with internal team and clients to ensure deliverables are met and cultivate meaningful client relationships
- Optimize employee experience through engagement, development, and evaluation of organizational and operational trends
- Spearheaded a cross-functional team to enhance client engagement, resulting in a 30% increase in satisfaction scores within 6 months through tailored consulting strategies.
- Cultivated strong relationships with clients and internal teams, resulting in improved collaboration and streamlined project delivery, enhancing overall service quality.
- Lead cross-organization team across cross-functional spaces from planning through launch until closure while driving the resolution of roadblocks along the way
Director Of HR Operations
Dufresne Spencer Group DBA as Ashley HomeStore
Memphis
01.2021 - 09.2021
- Streamlined processes; audited and approved bi-weekly payrolls for around 4,000 team members across various departments, including distribution centers, and senior leadership.
- Mastered the UKG system in two weeks via self-training, displaying adaptability and a quick learning ability.
- Propelled organizational growth by developing and executing key HR strategies across the organization, focusing on optimal practices for corporate and HR business associates.
- Championed high-priority change management initiatives by providing strategic HR leadership across sales teams, retail teams, and distribution centers.
- Fostered corporate relationships with non-corporate team members at the Memphis Distribution Center to close the gap on communication and collaboration.
- Identified continuous improvement opportunities within the HR department, leading to increased efficiency in Benefits and Payroll operations.
- Utilized the UltiPro Recruiting system to manage job postings, application reviews, interviews, and all onboarding procedures.
- Designed strategies for staffing alignment with organizational needs for an optimal workforce.
- Conducted employee performance reviews and provided guidance on development opportunities.
- Motivated HR teams with direction, support, and training for various organizational areas.
- Innovated staff development methods via robust training deployment strategies.
- Boosted performance standards via tailored training programs for the corporate team
- Unified corporate and field location goals via active collaborations with HR Business Partners.
- Led HR operations to align workforce strategies with business objectives
- Developed and implemented employee engagement initiatives
- Managed and enhanced the process for employee relations to address concerns
- Analyzed HR metrics to identify trends and inform strategic decision-making processes
Project Manager - Full-time
PayTech
02.2020 - 01.2021
- Collaborated closely with stakeholders of all levels of various organizations to transform their business needs and processes into functional and non-functional system requirements.
- Identified, documented, and prioritized issues, dependencies, resources, and assumptions. Developed approach timelines, tracked deliverable status, and presented findings to stakeholders effectively.
- Spearheaded HR, Benefits, Payroll, Compliance initiatives like system configurations, upgrades, implementations, and data migrations to cater to diverse, global client requirements.
- Assisted clients with module setups and system configurations using Ceridian Dayforce HCM; oversaw deployment enhancements as per customer needs.
- Served diligently as a trusted advisor to clients on matters related to Payroll, HR benefits, payroll tax, and overall system functionality.
- Strategized action-oriented plans daily to overcome challenges faced by clients after careful listening and understanding of their issues.
- Configured client cloud HCM systems (Ceridian DayForce) for open enrollment, benefits changes, applicant tracking among other workflows.
- Demonstrated adaptability to changing business structures while effectively leading teams.
- Oversaw open enrollment, system analysis, acquisition alignment and system selection/RFP.
- Directed project stages from requirements definition to execution for best results.
- Led client team during senior management attrition, ensuring seamless operations.
- Utilized Ceridian Dayforce, ADP Workforce Now, SAP ERP, and ADP SmartCompliance.
Assistant Director Of HR
Hilton Worldwide
03.2019 - 01.2020
- Managed staff of up to 30 individuals including consultants and temps in high volume fast paced unionized hospitality environment via Oracle cloud system
- Cultivated strong, enduring relationships with various management levels across an organization comprising 84,000 employees within 64 unions
- Honored with the Hilton HR Partner Award by the EVP of Global HR in August 2019.
- Orchestrated an efficient organizational design, fostering rewarding department partnerships and streamlined processes in a high-speed, white-glove service delivery environment.
- Engineered sustainable solutions, led strategic enhancements to HR and payroll models, bolstering company objectives and culture, while minimizing risk.
- Facilitated tough talks in performance reviews or restructuring using conflict management skills.
- Directed execution of HR strategies to support business goals and drive company culture change.
- Identified optimal methods for stable and consistent implementation of service delivery models.
- Applied strategies to handle daily escalations by investigating causes & suggesting solutions.
- Initiated integration of Payroll and HR via SLAs and service delivery metrics creation.
- Served as strategic advisor for payroll matters in a multi-location unionized setting.
- Directed, trained, and inspired hotel management teams, enforcing company standards.
- Utilized Oracle Cloud, ADP SmartCompliance, Service Now for maximum efficiency.
- Led strategic workforce planning initiatives improving team's efficiency.
- Built collaborative problem-solving partnerships throughout organization.
- Identified improvement opportunities enhancing ROI and overall success.
- Participated actively in recruiting, onboarding & development process.
- Coached all departmental team members towards continuous improvement.
- Collaborated with HR on structuring new payroll positions.
- Acted as resource for Center of Excellence development.
- Utilized Oracle Cloud, ServiceNow, Tableau, and ADP SmartCompliance.
Senior Manager North America HR / Payroll Operations
Buckman Laboratories
10.2012 - 03.2019
- Implemented change management methods to lessen resistance to organizational changes such as Pay Frequency, Benefit Plan Vendor alterations, and Recruitment strategy modifications.
- Collaborated closely with business units revamping employee recruitment performance evaluations workforce realignment leadership development plans succession planning.
- Determined staff success metrics, managing and directing staff performance through regular feedback and recommendations, improving overall efficiency.
- Oversaw extensive HR service model including recruiting, onboarding/off-boarding procedures, compensation, Benefits, Payroll, Tax, Safety, and compliance measures across a multi-location manufacturing and laboratory organization.
- Led and developed HR training, coaching, mentoring programs and employee relations assistance across multiple locations including the US, Canada, Belgium, Brazil and Poland.
- Transformed payroll role by bridging gaps between corporate and non-corporate workers through partnerships and unique organizational programs developed
- Managed bi-weekly payroll processing for U.S. and Canadian employees via Ceridian Dayforce.
- Coached managers on organizational practices, processes, values to improve work culture.
- Facilitated succession planning and relationship management for organizational growth.
- Directed HR strategies in a non-union environment, enhancing retention during growth.
- Conducted pay structure analysis, resulting in new, equalized pay bands company-wide.
- Restructured executive, manufacturing, and sales commission compensation plans.
- Directed daily operations of HR, Benefits, Payroll in a global leadership role.
- Utilized Ceridian Dayforce, SAP Service, and ADP PCPW for optimized operations.
- Participated in performance management activities, including improvement plans.
- Proactively identified concerns and proposed effective resolution strategies.
- Fostered enhanced employee relations at all levels within the organization.
- Designed SLAs to standardize service delivery across multiple departments.
- Utilized Ceridian Dayforce, ADP PCPW, SAP ERP, Employee Central, and SuccessFactors.
- Developed and implemented strategic HR training programs that enhanced employee engagement scores within 6 months, fostering a culture of continuous and open feedback.
Admin Assistant – Temp Position
Williams Sonoma
04.2012 - 09.2012
- Utilized Ceridian Kronos system, and PKMS warehouse system to assist with day to day operations execution of hardline and soft line products.
Supervisor Of Payroll Operations
Pinnacle Airlines for Delta Airlines
05.2007 - 02.2012
- Managed and expedited payroll for 8,000 employees in a high-turnover union environment (ALPA and USW), ensuring smooth operations during team absences.
- Effectively managed a diverse, dedicated team of 10 payroll professionals, along with temporary staff members, amidst challenging company culture shifts.
- Conducted 360 reviews for 10 payroll team members to foster continuous improvement.
- Collaborated closely with HR team to evaluate and optimize existing processes using ADP PCPW, PARS Flight travel system, Lawson HR & Payroll system, and Kronos.
- Assisted corporate travel department diligently by researching flight availability in PARS system; booked employee flights during unexpected out-of-office days.
- Significantly enhanced onboarding and offboarding experiences by serving as an extension of the HR team; also assisted with employee investigations.
- Introduced various comprehensive internal corporate training programs focusing on customer service excellence, safety protocols and time management.
- Boosted career growth by mastering Human Resource compliance (FMLA, DOL, OSHA) and airline regulations (crew guarantees, safety first mandates).
- Led engaging orientation program, providing New Hire Training for all airline roles.
- Acted as liaison with CBA during grievance procedures to ensure fair resolution.
Accounting Analyst
Fannie Mae
Washington
Corporate Team Supervisor
Avon Products
Rye
Education
Masters Degree - Leadership
Belhaven University
Bachelors Degree - Management and Organizational Development (MOD)
Bethel University
Skills
- Technologies: Dayforce (all modules & features), Oracle Cloud, ADP WFN, UKG Pro , SAP Employee Central, SAP Success Factor, SmartSheet (Admin / Trainer ), SharePoint (Admin / Trainer), SalesForce, Google Workspace, LinkedIn Recruiter, Manufacturing Operations, Tableau,
- Affiliations: CPP Certification through Dec 2026 via PayrollOrg (PAYO - formerly American Payroll Association)
- Change management
- Benefits optimization
- Data analysis
- HR strategy development
- Compliance oversight
- Team leadership
- Cross-functional teamwork
- Relationship building
- Conflict resolution
- Employee training
- Performance management
- Business development
- Staff training and development
- Project management
- Policy implementation
- Negotiation
- Project planning
- Staff development
Certification
Certified Payroll Professional (CPP)
Awards - Hilton HR Collaborative Business Partner
HR Recognition Award For Cross Functional Departmental Alignment 08/2019 Hilton
Teaching Experience - Adjunct
Southwest TN Community College, Adjunct Professor - Business Department, Memphis, TN
(Macon, Maxine , Whitehaven, & Online Campus)
Languages
English
Full Professional
Nickname
- Josie Jeffries
References
References available upon request.
Timeline
Manager of Consulting Services
PayTech
10.2021 - 08.2025
Director Of HR Operations
Dufresne Spencer Group DBA as Ashley HomeStore
01.2021 - 09.2021
Project Manager - Full-time
PayTech
02.2020 - 01.2021
Assistant Director Of HR
Hilton Worldwide
03.2019 - 01.2020
Senior Manager North America HR / Payroll Operations
Buckman Laboratories
10.2012 - 03.2019
Admin Assistant – Temp Position
Williams Sonoma
04.2012 - 09.2012
Supervisor Of Payroll Operations
Pinnacle Airlines for Delta Airlines
05.2007 - 02.2012
Accounting Analyst
Fannie Mae
Corporate Team Supervisor
Avon Products
Masters Degree - Leadership
Belhaven University
Bachelors Degree - Management and Organizational Development (MOD)
Bethel University
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