Josey O'shay
Wiggins
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
Tractor Supply
03.2023 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Mentored team members, fostering a culture of collaboration and continuous improvement.
- Implemented inventory management strategies, optimizing stock levels and reducing discrepancies.
- Led training sessions for new employees, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Enhanced customer engagement initiatives, improving satisfaction scores through effective team leadership.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed weekly schedules, balancing workforce needs with operational demands effectively.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
CAP 2 Associate
Walmart
08.2021 - 05.2023
- Maintained a neat and organized work area while adhering to safety standards.
- Resolved customer inquiries regarding product availability, pricing, product features, returns and exchanges.
- Provided feedback to management on customer needs, complaints, and other related issues.
- Built relationships with customers to provide personalized service based on individual needs.
- Collaborated with colleagues to ensure efficient completion of tasks within deadlines.
- Replenished merchandise displays when needed according to company guidelines.
- Demonstrated an understanding of all products offered in the store in order to answer customer questions.
- Utilized problem solving techniques when resolving customer complaints or issues in a timely manner.
- Assisted customers with locating items on sales floor and in backroom storage areas.
- Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
- Collaborated with team members to divide workloads and meet established objectives.
- Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time.
- Recovered products from multiple departments and returned to correct sales floor locations.
- Increased efficiency through carefully planned workflow.
- Identified and reported warehouse hazards or quickly resolved with minor supervision.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Electrician
Spring Electric
12.2019 - 06.2021
- Assisted electricians in installing, maintaining, and repairing electrical systems and components.
- Installed outlets, switches, and circuit breakers according to code specifications.
- Conducted basic tests on electrical equipment to ensure proper functioning.
- Used hand tools such as screwdrivers and pliers to install wiring or conduit.
- Set up ladders and scaffolding when needed to access hard-to-reach places.
- Identified faulty wiring connections and replaced them with new ones.
- Inspected electrical systems for any safety hazards or damages.
- Followed safety procedures while working around high voltage electricity sources.
- Used tools to safely measure, cut and bend wire.
- Decreased project time by suggesting time-saving methods and tools.
- Erected and broke down scaffolding, ladders and other support structures for installations.
- Maintained high levels of accuracy and customer satisfaction by thoroughly checking completed work.
- Completed measurements, layouts and job site preparation to reduce downtime.
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
- Organized and cleaned work area and tools.
- Adhered to company standards and OSHA regulations for work site safety.
- Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
- Identified and located required tools prior to starting each project.
- Inspected existing wiring to identify short circuits.
- Followed relevant electrical and building codes for each job.
Laborer
B&R Home Maintenance
08.2017 - 10.2019
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Installed insulation into walls using blow guns or similar tools while adhering to safety guidelines.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Inspected finished projects for quality assurance purposes before handing off to customer.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Cleaned or prepared construction sites to eliminate hazards.
Education
High School Diploma -
Stone High School
Wiggins, MS05-2017
Skills
- Product stocking
- Freight downstacking
- Inventory Management
- Forklift Operation
- Stock replenishment
- Heavy Lifting
- Truck unloading
- Pallet Jack Operation
- Pallet jack usage
- Warehouse Operations
- Loading and unloading
- Stress Tolerance
- Order Picking
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Certification
- Twic card
Timeline
Team Leader
Tractor Supply
03.2023 - Current
CAP 2 Associate
Walmart
08.2021 - 05.2023
Electrician
Spring Electric
12.2019 - 06.2021
Laborer
B&R Home Maintenance
08.2017 - 10.2019
High School Diploma -
Stone High School