Joshua Barksdale
Raymond,MS
Summary
Dynamic IT professional with over 10 years of experience delivering exceptional network and software support, complemented by strong troubleshooting skills and a customer-centric approach. Proven ability to develop and implement innovative technical solutions that enhance system performance and security. Expertise in analyzing complex systems to identify opportunities for improvement, ensuring an optimal user experience. Committed to leveraging technology to drive efficiency and satisfaction in every interaction.
Overview
17
17
years of professional experience
Work History
Network Engineer
Electrolux Professional Group
06.2022 - Current
- Maintained company servers, computers, printers, cables and other equipment.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Administered and prepared programs for IP addresses and developed network resources.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
Service Desk Analyst
nFusion IT contacted to Bell TechLogix
01.2022 - 06.2022
- Assist users via phone, email and chat regarding technical issues.
- Diagnose and solve hardware/software and networking issues/errors/faults.
- Setup email accounts and configure O365 distribution lists.
- Manage and configure VPN connections for remote users.
- Provide printer support and troubleshooting for issues.
- Assist user remotely with software and configuration issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Desktop Technician
Medsphere Health Systems
03.2021 - 01.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
IT Technical Analyst
Expert Technical Solutions contracted to Georgia-Pacific
07.2019 - 01.2021
- Provide day to day operational support to system troubleshooting, service delivery/recovery, root cause analysis and resolution/remediation of technical issues demonstrating a high level of initiative and executing against a defined plan and strategy.
- Work with technologies that include various business and industrial control systems, Windows Server technologies, virtual server and storage environments, Business and process control LANs, wireless networking, firewalls, DMZs and end user computing workstations.
- Provided timely follow up and completion of internal customer and IT/OT requests utilizing a central help desk ticketing system in a manufacturing environment.
- Participated in an on-call rotation to provide after-hours support.
- Diagnose and solve hardware/software and networking issues/errors/faults.
- Periodic monitoring and maintenance of the computer systems and network devices to include troubleshooting of system and network problems.
Truck Driver
Total Transportation of MS
03.2019 - 07.2019
- Drove tractor-trailer regionally delivering to retail stores
Truck Driver
KLLM Transport
06.2018 - 03.2019
- Drove tractor-trailer over the road delivering freight around the country.
IT Systems Specialist
Advance Auto Parts
11.2014 - 06.2018
- Installation and configuration of computer hardware, operating systems and enterprise warehouse applications / programs to include RF handheld computer applications and equipment.
- Periodic monitoring and maintenance of the computer systems and network devices to include troubleshooting of system and network problems.
- Assist local and remote staff resolve advance or complex issues over the telephone or via remote access software.
- Diagnose and solve hardware/software and networking issues/errors/faults.
- Test, evaluate, deploy and document new software, procedures, products and services.
- Providing expertise in solving escalated incidents including out of hours support.
- Configure Desktops/Laptops to AAP corporate image and standard.
Product Tech
Aarons
06.2014 - 11.2014
- Install and demonstrate products to the customer such as televisions, computers, media players, game consoles, etc. which included connecting products to the customer’s wired or wireless internet connection and other services.
- Clean, refurbish and repair products including computers, laptops, game consoles, etc.
- Install and ensure store floor products operated correctly.
Contact Center Rep – Tier 1.5 Data Support
C Spire Wireless
06.2008 - 06.2014
- Provided second level technical support to customers with issues related to data connectivity, phone service and other issues with their mobile phones, smartphones, data cards, hotspot devices, etc.
- Accept inbound calls from Apple retail stores to provide direct technical support for C Spire iPhones and iPads.
- Assist customers via web chat, text message and email with general questions and issues.
Education
Associate of Applied Science - Local Area Networking Technology
Copiah-Lincoln Community College
Wesson, MS05-2007
High School Diploma -
West Lincoln Attendance Center
Brookhaven, MS05.2005
Skills
Languages
- Proficient in: HTML, Javascript and CSS
- Familiar with: C# and Microsoft Visual Basic
Software
- Knowledge and experience with all Microsoft operating systems including Windows XP, Windows Vista, Windows 7, Windows 8/81, Windows 10, Windows 11, Server 2000, Server 2003, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022, Suse Linux, Red Hat Linux, Novell Netware and several mobile systems such as iOS, Android and Windows Mobile
- Knowledge and experience with Active Directory and Microsoft Exchange
- Knowledge and experience working with IBM AS/400 Systems and AIX
- Knowledge and experience working with Mitel phone server/system including configuration, deployment, and troubleshooting as well as WebEx softphone
- Knowledge and experience using web development tools such Dreamweaver and Microsoft Expression Web 4 for creating web sites
Hardware
- Knowledge and experience with hardware and software computer repair and troubleshooting including hardware upgrades
- Knowledge and experience with server build, configuration, and setup
- Knowledge and experience with configuring and troubleshooting all printer types such as MFP, desktop, laser, and thermal
- Knowledge and experience working with Cisco Blade servers including changing defective equipment such as power supplies
Networking
- Knowledge and experience of working with wired and wireless networks including Cisco wireless routers and access points, switches, and fiber media converters
- Knowledge and experience with firewalls and DMZ for network security
- Knowledge and experience of building, troubleshooting, and installing computer networks
- Firewalls and endpoint security
- Infrastructure planning and design
- Packet trace analysis
- Firewall management tools
- Network optimization
- Routing protocol expertise
- Layer-2/3 protocols
- Virtual Private Networks
Miscellaneous
- Vendor management
- Project management
- User training
- Cost estimation
- Collaborative
- Risk assessment
FUTURE CERTIFICATION GOALS
- A+ certification planned
- Network+ certification planned
- Security+ certification planned
- CCNA certification planned
Timeline
Network Engineer
Electrolux Professional Group
06.2022 - Current
Service Desk Analyst
nFusion IT contacted to Bell TechLogix
01.2022 - 06.2022
Desktop Technician
Medsphere Health Systems
03.2021 - 01.2022
IT Technical Analyst
Expert Technical Solutions contracted to Georgia-Pacific
07.2019 - 01.2021
Truck Driver
Total Transportation of MS
03.2019 - 07.2019
Truck Driver
KLLM Transport
06.2018 - 03.2019
IT Systems Specialist
Advance Auto Parts
11.2014 - 06.2018
Product Tech
Aarons
06.2014 - 11.2014
Contact Center Rep – Tier 1.5 Data Support
C Spire Wireless
06.2008 - 06.2014
Associate of Applied Science - Local Area Networking Technology
Copiah-Lincoln Community College
High School Diploma -
West Lincoln Attendance Center
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