Joshua Fanguy

McComb

Summary

Results-driven Service Manager experienced in enhancing customer satisfaction through streamlined operations and effective issue resolution. Achieved increased customer loyalty and reduced service downtime by implementing best practices and fostering team collaboration. Cultivated lasting client relationships and drove repeat business through personalized service.

Overview

years of professional experience

Work History

Service Manger /Territory Sales Manager

Arrow Magnolia

Dallas, TX

06.2022 - Current

Implemented best practices in service delivery, driving consistency and quality across all interactions.
Streamlined service operations, enhancing customer satisfaction through efficient issue resolution.
Analyzed customer feedback, identifying trends to inform strategic changes in service offerings.
Mentored team members, fostering a culture of continuous improvement and collaboration.
Managed inventory systems, optimizing stock levels to reduce costs while maintaining service standards.
Resolved customer complaints in professional and a a timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Coordinated with other departments to maintain a streamlined and productive workflow.
Developed and maintained positive relationships with customers to build rapport and trust.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Salesperson

Bayou Black Electric Supply

Houma, LA

05.2014 - 06.2022

Developed effective sales strategies to promote new electrical supply products.
Cultivated strong customer relationships to enhance client satisfaction and loyalty.
Provided product knowledge training for new team members, improving sales capabilities.
Managed inventory levels to ensure product availability and minimize stock shortages.
Worked to build relationships with customers and build potential for additional sales.
Streamlined order processing system, reducing fulfillment time and improving efficiency.
Developed relationships with clients for increased loyalty and repeat business.
Boosted sales by consistently engaging with customers and addressing their needs effectively.
Engaged customers in social conversations to create pleasant and easy a a shopping experience.
Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Expanded customer base through targeted prospecting and networking efforts.
Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed a professional demeanor.
Negotiated prices, terms of sales and service agreements.
Built relationships with customers and community to promote long-term business growth.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Education

High School Diploma -

Mt. Hermon School

Mt. Hermon, La

Skills

Service management
Team leadership
Multitasking
Conflict resolution
Problem-solving
Multitasking and organization

Time management
Critical thinking
Sales driven
Customer management
Workflow oversight
Sales motivation

Timeline