Joshua Hook
Biloxi
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
Advance Auto Parts
Gautier, MS
07.2025 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 10 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
Assistant Parts Manager
Carlock Cars
Mobile, AL
02.2025 - 07.2025
- Assist in managing a team of 10 people through 4 vehicle brands. I perform perpetual inventory daily between 4 brands, assisting with outgoing Parts to shop and wholesale customers. Perform daily deposits and audits to be compliant with all 4 brands.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
General Manager
Advance Auto Parts
Lafayette, TN
09.2024 - 02.2025
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Increased customer satisfaction ratings by implementing new service standards
- Mentored and coached employees to develop their skills and advance within the organization
- Monitored P&L by analyzing daily reports on sales and returns.
- Continued positive comp weekly within DIY and Professional sales.
Commercial Parts Pro
Advance Auto Parts
Gallatin, TN
08.2024 - 09.2024
- Provided exceptional customer service by assisting commercial customers in identifying and sourcing the correct parts for their vehicles
- Maintained an extensive knowledge of automotive parts, including specifications, compatibility, and pricing
- Managed a high volume of incoming calls and inquiries from commercial customers regarding part availability, pricing, and delivery timelines
- Collaborated with suppliers to ensure timely delivery of parts to meet customer demands
- Developed strong relationships with commercial customers through effective communication and problem-solving skills
- Processed orders accurately and efficiently using computerized systems while ensuring proper documentation and record-keeping
- Resolved customer complaints or issues promptly to ensure customer satisfaction and loyalty
- Assisted in inventory management by conducting regular stock checks, monitoring product levels, and initiating reordering when necessary
General Manager in Training
Advance Auto Parts
Gallatin, TN
03.2024 - 08.2024
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments
- Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans
- Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions
- Maintained accurate records of inventory levels, sales transactions, and other relevant data using appropriate software systems
History Teacher
Metro Nashville Public Schools
Nashville, TN
07.2023 - 03.2024
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Proctored classroom exams and finals in secure environment to prevent plagiarism and cheating.
- Participated in school district meetings and parent-teacher conferences to give insight into student progress and curriculum plans.
- Provided advice and guidance to students needing morale-boosting and academic advising.
Membership Services Executive
Biloxi Shuckers
United States
02.2022 - 09.2022
- Collaborated with marketing team to create targeted campaigns and promotional materials to drive membership growth
- Organized and executed member events, including networking sessions, workshops, and social gatherings
- Provided personalized assistance to members regarding their account status, benefits, and inquiries
- Leveraged CRM software system effectively managing all aspects of the member lifecycle from prospecting through renewal
- Conducted regular member satisfaction surveys, analyzed feedback, and implemented improvements based on results
- Managed the process of onboarding new members, ensuring they receive all necessary materials and information
- Baseball
Account Manager
NAPA Auto Parts
09.2022 - 07.2023
- Served as the main point of contact for all client inquiries and issue resolution
- Closely monitored competitors' activities and industry trends to identify potential threats or opportunities for growth
- Conducted product demonstrations and presentations to educate clients on new features or offerings
Account Manager
Genuine Parts Co
Fort Wayne, IN
08.2021 - 02.2022
- Provided regular updates on account performance and market trends to senior management
- Served as the main point of contact for all client inquiries and issue resolution
- Closely monitored competitors' activities and industry trends to identify potential threats or opportunities for growth
- Conducted product demonstrations and presentations to educate clients on new features or offerings
- Leveraged CRM software to track sales activities, manage leads, and forecast future revenue projections
- Developed customized account plans for each client, outlining objectives, strategies, and action steps to drive success
- Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines
- Consistently worked with Heavy-duty shops to provide the necessary parts for class-7 and class-8 vehicles.
- Worked closely with construction company technicians to source parts for all off-road heavy equipment.
Parts Counter Person
Genuine Parts Company
05.2020 - 08.2021
- Provided exceptional customer service by assisting customers in identifying and selecting the correct automotive parts for their vehicles
- Maintained accurate inventory records, ensuring availability of parts and minimizing backorders
- Processed sales transactions efficiently and accurately, handling cash, credit card, and check payments
- Resolved customer complaints or concerns regarding incorrect or defective parts promptly and effectively
- Collaborated with mechanics and technicians to ensure proper selection of parts for repairs and installations
- Developed strong product knowledge to provide expert advice on automotive parts compatibility, performance, and installation procedures
- Managed returns process by inspecting returned items for damage or defects, issuing refunds or exchanges as necessary
- Maintained a clean and organized work area to enhance efficiency in locating parts quickly for customers' needs
- Conducted regular inventory audits to reconcile physical stock levels with computer records
- Provided accurate quotes for parts and labor costs to assist customers in budgeting for repairs or upgrades
Combat Medic
U.S. Army
09.2008 - 09.2014
- Provided immediate medical care and treatment to injured soldiers on the battlefield
- Administered life-saving interventions, including CPR, wound management, and intravenous therapy
- Assessed and triaged patients based on severity of injuries to prioritize medical attention
- Collaborated with a team of healthcare professionals to stabilize patients for evacuation
- Managed and maintained medical supplies, equipment, and medications in high-stress environments
- Trained fellow soldiers in basic first aid techniques to enhance overall unit readiness
- Performed emergency medical procedures under extreme pressure during combat situations
- Delivered comprehensive pre-hospital care while adhering to established protocols and guidelines
- Provided emotional support and reassurance to wounded soldiers during critical moments
- Awarded commendation for outstanding performance during a mission-critical operation
- Served as a mentor for junior medics, providing guidance on best practices in combat medicine
- Demonstrated strong leadership skills by effectively coordinating multiple casualty scenarios
- Closely collaborated with other medics and healthcare providers in a fast-paced environment
- Maintained up-to-date knowledge of military medicine advancements through continuous education
- Participated in ongoing training programs focusing on advanced trauma techniques
- Conducted regular inventory checks of medical supplies ensuring availability for immediate use
- Documented patient information accurately for seamless continuity of care upon transfer to higher-level facilities
- Implemented infection control measures to prevent the spread of diseases within field hospitals
Education
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH02-2026
Bachelor of Arts - History
Southern New Hampshire University
Hooksett, NH05-2019
Master of Arts - History
Southern New Hampshire University
Hooksett, NH01-2022
Skills
- Sales
- Performance evaluations
- Performance improvement
- Staff training/development
- Market growth
- P&L management
Timeline
General Manager
Advance Auto Parts
07.2025 - Current
Assistant Parts Manager
Carlock Cars
02.2025 - 07.2025
General Manager
Advance Auto Parts
09.2024 - 02.2025
Commercial Parts Pro
Advance Auto Parts
08.2024 - 09.2024
General Manager in Training
Advance Auto Parts
03.2024 - 08.2024
History Teacher
Metro Nashville Public Schools
07.2023 - 03.2024
Account Manager
NAPA Auto Parts
09.2022 - 07.2023
Membership Services Executive
Biloxi Shuckers
02.2022 - 09.2022
Account Manager
Genuine Parts Co
08.2021 - 02.2022
Parts Counter Person
Genuine Parts Company
05.2020 - 08.2021
Combat Medic
U.S. Army
09.2008 - 09.2014
MBA - Business Administration
Southern New Hampshire University
Bachelor of Arts - History
Southern New Hampshire University
Master of Arts - History
Southern New Hampshire University