Joshua Houston
Corinth
Summary
Dedicated Benefits Advisor with proven expertise in personalized client support and claims navigation. Strong problem-solving skills enhance customer satisfaction and drive successful outcomes.
Overview
16
16
years of professional experience
Work History
Benefits Advisor
Allstate Corp
Remote
07.2024 - Current
- Provided personalized benefits guidance to clients, ensuring understanding of policy options and coverage details.
- Conducted needs assessments to identify gaps in client coverage, recommending tailored solutions to meet individual requirements.
- Assisted clients in navigating claims processes, improving resolution times and enhancing customer satisfaction.
- Developed educational materials on benefit programs, facilitating informed decision-making for prospective customers.
Sales Associate
State Farm
Corinth, MS
04.2022 - 06.2024
- Engaged customers to identify insurance needs and recommend appropriate coverage options.
- Educated clients on product features, benefits, and potential risks associated with coverage choices.
Patrol Officer
Corinth Police Department
Corinth, MS
03.2017 - 04.2022
- Enforced local ordinances through proactive patrols and community engagement.
- Mentored junior officers on effective policing strategies and conflict resolution techniques.
Staff Sergeant
United States Air Force, USAF
Goldsboro, NC
08.2010 - 08.2016
- Led a team of 10+ men and women in code enforcement and skills training
- Aided in overseeing security on multiple bases, located in the United States as well as abroad
Education
High School Diploma -
Corinth High School
Corinth, MSSkills
- Benefits analysis
- Attention to detail
- Problem-solving
- Teamwork
- Adaptability
- Client trust
- Self-motivation
- Leadership skills
Languages
Spanish
Limited Working
Timeline
Benefits Advisor
Allstate Corp
07.2024 - Current
Sales Associate
State Farm
04.2022 - 06.2024
Patrol Officer
Corinth Police Department
03.2017 - 04.2022
Staff Sergeant
United States Air Force, USAF
08.2010 - 08.2016
High School Diploma -
Corinth High School