Joshua LaFleur
Brandon
Summary
Dynamic professional with extensive experience at the United States Air Force, excelling in aircraft maintenance and customer service. Proven track record in project planning and team building, leveraging strong organizational skills and analytical thinking to enhance operational efficiency and elevate customer satisfaction. Adept at training and developing teams to achieve high-quality performance.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level technology and/or customer service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Consolidated Tool-Kit Lead
United States Air Force, USAF
06.2023 - Current
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Navigated Microsoft Office, Microsoft Word, Microsoft Excel, along with Window and web-based programs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Onboarded and trained customer representatives to meet performance and service goals.
- Supervised small teams with guidance, support and direction for high-quality customer care.
- Implemented company policies and procedures for professional, cohesive customer care.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Provided extended customer service via phone across America with large companies.
- Provided adequate customer service after volunteering for Consolidated Tool-Kit duty.
- Proved to have extreme attention to detail working in intense environments
Lead Aircraft Technician
United States Air Force, USAF
08.2021 - Current
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Obtained fuel and oil samples to check for contamination.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Operated support equipment and flight line vehicles.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Recorded maintenance actions in aircraft logbooks.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Collaborated with colleagues in developing and refining maintenance procedures.
Education
High School Diploma -
McLaurin High School
Star, Ms05-2017
Skills
- Social perceptiveness
- Team building
- Maintenance & repair
- Project planning
- Training & Development
- Organizational skills
- Multitasking Abilities
- Data entry
- Quality assurance
- Analytical thinking
Timeline
Consolidated Tool-Kit Lead
United States Air Force, USAF
06.2023 - Current
Lead Aircraft Technician
United States Air Force, USAF
08.2021 - Current
High School Diploma -
McLaurin High School
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