Josie Windham
Booneville
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices.
Overview
10
10
years of professional experience
Work History
State Aid/Tuition Guarantee Coordinator
Northeast Mississippi Community College
03.2020 - Current
- Assisted students and families with completing the Free Application for Federal Student Aid (FAFSA) accurately and on time
- Reviewed financial aid applications to ensure all required documentation was completed and submitted
- Provided guidance on state aid programs, including Mississippi Tuition Assistance Grant (MTAG) eligibility and application processes
- Explained financial aid options, deadlines, and requirements in a clear and supportive manner
- Verified student information and followed up on missing or incomplete documents
- Maintained confidential student records in compliance with federal and institutional policies
- Answered student questions in person, over the phone, and via email regarding financial aid status and processes
- Assisted with troubleshooting FAFSA issues and navigating the federal student aid system
- Supported students through the financial aid process to improve completion rates and reduce delays
Teller
First American National Bank
05.2018 - 03.2020
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash drawers, balancing accounts at the end of shifts to maintain financial integrity.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Trained new tellers in operational procedures and best practices for transaction handling.
Cashier
Walden's Supermarket
07.2016 - 05.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balance throughout shifts.
- Trained new cashiers on operational procedures and customer engagement techniques.
Education
High School Diploma -
Jumpertown High School
Booneville, MSBachelor of Science - General Studies
University of Mississippi
University, MS05-2026
Associate of Applied Science - General Studies
Northeast Mississippi Community College
Booneville, MS05-2017
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Professional networking
Timeline
State Aid/Tuition Guarantee Coordinator
Northeast Mississippi Community College
03.2020 - Current
Teller
First American National Bank
05.2018 - 03.2020
Cashier
Walden's Supermarket
07.2016 - 05.2019
High School Diploma -
Jumpertown High School
Bachelor of Science - General Studies
University of Mississippi
Associate of Applied Science - General Studies
Northeast Mississippi Community College
Awards
NISOD Certificate of Excellence