Shift Manager
DAT CAJUN PLACE CAFÉ AND OYSTER BAR
01.2015 - 12.2020
- Trained new servers on guest service expectations, safety procedures, proper food handling and restaurant protocols
- Answer customer inquiries and resolve issues promptly
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ service needs
- Managed closing and opening duties, including restocking items and reconciliation of the cash drawer
- Appropriately suggested additional items to customers to increase restaurant sales
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Consistently adhered to quality expectations and standards
- Help staff resolve on-the-job challenges
- Inform the next Shift Manager about pending tasks
- Report maintenance and training needs
- Knowledge of restaurant operations
- Team management abilities