Joya Johnson
Jackson
Summary
Energetic professional enthusiastic about promoting learning with hands-on activities, class lesson plans and individualized support. Polished in monitoring students while enforcing classroom and school rules. Respectful and friendly collaborator commended for encouraging understanding and acceptance of differences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
10.2024 - Current
- Assembled orders according to customer requests.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Followed established guidelines for picking orders accurately.
Customer Service Representative
Medical Transportation Management
12.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled requests for product and service details from customers.
Customer Service Associate Cashier
CVS Pharmacy
02.2022 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
VXI Global Solutions
09.2021 - 02.2022
- Worked remotely efficiently.
- Offered reliable support to clients.
- Answered phone and assisted customers and clients with changes
- Scheduled reservations for customers
- Implemented innovative methods for streamlining the customer service process.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Personal Shopper
Walmart
07.2020 - 07.2021
- Shop for customers that order groceries online
- Replenished and arranged items to maintain appearance.
- Operated register, handled cash and processed credit card transactions.
- Greeted customers and answered product or service questions.
Education
Associates - Elementary education
Hinds Community College
Raymond, MSHigh school or equivalent -
Murrah High school
Jackson, MS05.2018
Skills
- Activity management
- Group and individual instruction
- Behavior modeling
- Safety awareness
- Activity planning
- Verbal and written communication
- Elementary education
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Customer service
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Written and verbal communication
Education
true
Additional Information
hard working 1
Personal Information
Relocation: Anywhere
Workauthorization
Authorized to work in the US for any employer
Skills
Software Troubleshooting,Teaching,Desktop Support,Microsoft Windows,Technical Support,Help Desk,iOS,Typing,Cashier (2 years)
Certification
Pharmacy technician
Timeline
Warehouse Worker
Amazon
10.2024 - Current
Customer Service Representative
Medical Transportation Management
12.2022 - 09.2024
Customer Service Associate Cashier
CVS Pharmacy
02.2022 - 07.2022
Customer Service Representative
VXI Global Solutions
09.2021 - 02.2022
Personal Shopper
Walmart
07.2020 - 07.2021
Associates - Elementary education
Hinds Community College
High school or equivalent -
Murrah High school
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