Juan Carlos Millan Islas
Telecommunications And Electronics Engineer.
MS
Summary
Experienced engineer specializing in the telecommunications industry with a wealth of knowledge in core network services. Offers comprehensive support, efficient solution design, and troubleshooting expertise across core and access networks. Skilled in working with routers from various vendors to ensure reliable and efficient network performance.
Overview
14
14
years of professional experience
1
1
Language
Work History
Network Engineer (Enterprise Services Implementation)
C Spire
Jackson, MS
12.2023 - Current
- Design, testing, and implementation of L2 and L3 services for clients, including MOP and RFC test
- Implementation of last-mile services for both internal and external clients, conducting tests based on international standards such as EtherSAM (Y.1564) using EXFO products
- Provide remote technical support on ION IP communications products and networks to CSpire customers
- It includes isolating issues within a customer ION IP network and guiding the customer on how to rectify the identified issues
- IXR all Versions, 7x50 all versions, 7710, 7210 all versions and 7705 all versions Provide remote technical support on ION IP communications products and networks to CSpire customers
- Turn up services among the network and nodes to expand the infrastructure in order to be able to reach out to more customers
- Use of EXFO to test bandwidth and latency
Commissioning and Integration Engineer
Liberty Latin America
Mexico
04.2023 - 12.2024
- Functions of the position related to a Technical Leader
- Configuration and troubleshooting of Nokia MPLS equipment in Service Provider lines
- Support for projects involving MPLS transport networks from manufacturers Nokia and Juniper
- Interaction with multidisciplinary groups in projects on mobile and Cloud technologies
- Coordination and monitoring of specific activities with personnel involved in the deployment of projects on the IT network, Mobile Core, Cloud and IP CORE in End-to-End deployment types
- Generation of MOP type documents (Method of Procedures) or any documentation related to specific deliverables within a project
- Maintain fluent communication (English / Spanish) with the operational areas of the company related to the functions of the position
- Execution of scheduled activities (maintenance windows) and on demand outside
- Comply and execute the processes of authorization and approval of scheduled activities the company
- Support in projects and new requests related to connectivity required by the company's Core Mobile in different markets
- Analysis and optimization of services already deployed on the Nokia network
- Accompaniment to the engineering and implementation teams in monitoring and planning meetings
Customer Technical Support Professional
Nokia Operations de Mexico
01.2018 - 04.2023
- Attention and resolution to support tickets for Nokia IP devices like 7750, 7450,7210,7705, 7710 in the Latin American region excluding Brazil
- Escalation of cases at the expert level for the design level fault solution
- Tshooting in IGP protocols (IS-IS | OSF) in addition to signaling (LDP and RSVP) and MPLS together with BGP, and Seamless MPLS in different topologies and networks customer
- Orientation to implementation of features or improvements within the Customer network for example better balancing, redundancy scenarios
- Support to the customer with Router and Switches oriented to services (7450, 7750, 7710, 7705, 7210) issues, trouble-shoot and diagnostic (logs, show commands, filters, debugs, saa, CRON and proprietary Tech Support files) for opportune solutions in Hardware and protocols in TiMOS Operative System, additionally participating for same technology in Network Deployment, Network Consulting for different customers
- Protocols must commonly used: OSPF, IS-IS, BGP, MPLS, T-MPLS for SW and VPLS, BGP-MPLS for VPRN
- Knowledge of Network Monitoring tools, such as Solarwinds
- Teamwork, adaptability to changes, self-managed
- Customer Service Skills
CORE IP coordinator
Bestel
10.2016 - 01.2018
- Analysis for the interconnection between the Bestel CORE network and Metrored for the interconnection of IZZI with other carriers
- L2 / L3 troubleshooting for customer issues for services offered by Bestel (L2L, Internet and MPLS)
- Migration of Cisco 76XX Series clients and services to Juniper series (MX480 / MX960 / ASR9k) within the MPLS / IP Network per renewal project
- Monitoring of the CORE network for preventive maintenance such as OS UPGRADES
- Manage/control and troubleshooting all devices in the Bestel core (Cisco/Juniper/ALU)
- Troubleshooting and Customer service CPE with Cisco ASR900 series for connectivity on your LAN and QoS or saturation problems
- Make work order to network enhancements, for better performance in the network
- Monitoring the network reliability with SolarWinds/Junos Space/5620SAM
- Deploy new devices within the network core
IP coordinator (IP/MPLS Network Telcel)
NEC de Mexico S.A. de C.V.
08.2015 - 09.2016
- Foreground/engineering/implementation about new sites in Mexico for installing new juniper routers MX960/MX480 and Switches EX9214
- Troubleshooting L2/L3 when there is degradation of quality of service
- Migration of Cisco equipment (7609) to Juniper Series Series (MX480 / MX960 / EX9214) within the MPLS / IP network for Telcel customer
- Implementation and migration of L2 / L3 services oriented platform Juniper
- Development of Standards to new network elements
- Customer support for the creation of a standard that audits Juniper elements
Resident/Professional Integrator (IP RAN Telcel)
Alcatel-Lucent S.A. de C.V
06.2011 - 08.2015
- Technical Verification Service for charging node B in aggregators equipment after delivery to Telcel management
- Performing basic configurations for Alcatel-Lucent equipment
- Troubleshooting providers vendors to the integration Telcel management system
- Activities in the night for Telcel reviewing corporate connectivity between RNC HRANs
- Training configurators contractors and equipment ADVA in 7705 SAR-F model
- Making MOPS for rollout in Telcel regions in different projects (Full Nokia IP, High availability Ericsson, LTE, Ericsson GB, 2G over IP, RNC integrations, ReHomming Nodes B Ericcsson and Nokia)
Education
Telecommunications and Electronics Engineering -
Juan Carlos Millan Islas
Universidad Del Valle De MexicoSkills
Certifications:
Candidate ID:297544
NOKIA Network Routing Specialist I (NSR 1)
Juniper Networks Certified associate (JNCIA-Junos)
Network Skills:
IS-IS
MP-BGP
MPLS
RSVP
LDP
SEGMENT ROUTING
BNG
Juniper
Cisco
Technical Support
Layer-2/3 protocols
Networkskills
OSPF, IS-IS, BGP, MP-BGP, MPLS, RSVP, LDP, SEGMENT ROUTING, BNG, Nokia, Juniper, Cisco
Timeline
Network Engineer (Enterprise Services Implementation)
C Spire
12.2023 - Current
Commissioning and Integration Engineer
Liberty Latin America
04.2023 - 12.2024
Customer Technical Support Professional
Nokia Operations de Mexico
01.2018 - 04.2023
CORE IP coordinator
Bestel
10.2016 - 01.2018
IP coordinator (IP/MPLS Network Telcel)
NEC de Mexico S.A. de C.V.
08.2015 - 09.2016
Resident/Professional Integrator (IP RAN Telcel)
Alcatel-Lucent S.A. de C.V
06.2011 - 08.2015
Telecommunications and Electronics Engineering -
Juan Carlos Millan Islas
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