Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julian Johnson

Batesville

Summary

Dynamic Program Director with extensive experience at REM of Mississippi, excelling in staff development and compliance management. Proven track record in enhancing program performance and fostering relationships, while implementing effective budgeting strategies. Adept at mentoring teams, driving productivity, and ensuring high-quality service delivery in challenging environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Program Director

REM of Mississippi
04.2025 - Current
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Works with IDD individuals
  • Assists with bathing
  • Assists with feeding
  • Assists with medications
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Monitored program performance to identify areas for improvement.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Coordinated with regulatory bodies to ensure program compliance with all local, state, and federal regulations.

Patient Access Director

Progressive Health Group
10.2022 - 04.2025
  • Maintained compliance with all relevant healthcare regulations, conducting periodic audits to identify areas for improvement.
  • Championed the integration of cutting-edge technology solutions to further enhance departmental efficiency and accuracy in data collection tasks.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development.
  • Created a metrics-driven approach for tracking departmental performance against established benchmarks, driving continuous improvement in key areas.
  • Managed budgetary responsibilities, consistently delivering on financial targets while maintaining high-quality services.
  • Strengthened patient privacy and data security by implementing strict protocols for staff adherence to HIPAA regulations.
  • Oversaw patient financial counseling services, ensuring patients received timely information about their out-of-pocket expenses and available payment options or assistance programs.
  • Served as the primary liaison between Patient Access and other hospital departments, facilitating effective cross-functional collaboration.
  • Ensured accurate data collection for billing purposes by overseeing the implementation of a new electronic health record system.
  • Fostered positive relationships with external stakeholders such as insurance companies and regulatory agencies to facilitate smooth operations.
  • Reduced denied claims by ensuring thorough insurance verification and pre-authorization procedures were followed by staff members.
  • Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
  • Educated all registration staff personnel regarding updates and changes to job positions.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
  • Reduced risk exposure by conducting regular risk assessments and implementing mitigation strategies.
  • Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
  • Established strong working relationships with insurance representatives to expedite claim resolution.
  • Managed patient account collections for increased revenue recovery.
  • Negotiated payment arrangements with patients experiencing financial difficulties, reducing write-offs and maintaining positive relationships with clients.
  • Developed customized reports for management review, assisting in informed decision-making regarding revenue cycle initiatives.
  • Identified root causes of claim denials through thorough analysis, implementing corrective actions for improved results moving forward.
  • Audited patient accounts for discrepancies, resolving issues for timely reimbursement.
  • Reached out to insurance companies to verify coverage.
  • Identified and resolved payment issues between patients and providers.

Care Coordinator

One Call Medical
01.2022 - 06.2024
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Streamlined patient intake processes, reducing wait times and improving patient satisfaction.

Direct Support Professional Supervisor

The Mentor Network- REM
09.2020 - 10.2022
  • Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
  • Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
  • Contributed to the continuous improvement of service delivery by participating in agency initiatives, providing feedback, and implementing best practice strategies.
  • Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
  • Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
  • Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
  • Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

Central Scheduler

Panola Medical Center
04.2009 - 01.2020
  • Used electronic systems to enter provider orders and retrieve test results.
  • Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
  • Contributed to ongoing training initiatives for new schedulers, sharing best practices and providing guidance on effective techniques.
  • Assisted in the development of policies and procedures for efficient scheduling practices across all departments.
  • Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
  • Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
  • Organized complex schedules for specialized services, ensuring adequate time allocation for procedures and consultations.
  • Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
  • Processed forms required for insurance approvals and scheduled procedures.
  • Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
  • Streamlined patient intake processes, minimizing delays during check-in or registration procedures.
  • Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
  • Communicated information to patients regarding requirements for appointments and test preparation.
  • Scheduled patients for tests and consultations.
  • Monitored appointment no-shows, implementing strategies to reduce their occurrence and minimize service disruptions.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

Healthcare Management

Ashworth College
Norcross, GA
12-2023

Skills

  • Relationship building
  • Effective leader
  • Program leadership
  • Staff development
  • Customer service experience
  • Budgeting and financial management
  • Compliance management
  • Financial management
  • Quality assurance
  • Recruitment and hiring
  • Training and development

Certification

CPR/First Aid

CPI

Timeline

Program Director

REM of Mississippi
04.2025 - Current

Patient Access Director

Progressive Health Group
10.2022 - 04.2025

Care Coordinator

One Call Medical
01.2022 - 06.2024

Direct Support Professional Supervisor

The Mentor Network- REM
09.2020 - 10.2022

Central Scheduler

Panola Medical Center
04.2009 - 01.2020

Healthcare Management

Ashworth College

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