Julisia Stevens
Waynesboro
Summary
Knowledgeable Healthcare Professional with robust background in managing patient intake processes and ensuring smooth transitions into care. Successfully streamlined intake protocols, improving overall patient satisfaction. Demonstrated ability in effective communication and data management.
Overview
7
7
years of professional experience
Work History
Clinical Intake Coordinator
Transformations Care Network
07.2025 - Current
- Collaborated with multidisciplinary teams to develop tailored treatment plans based on individual patient needs.
- Streamlined intake processes, enhancing efficiency and reducing wait times for new patients.
- Provided compassionate support to patients during initial contact, addressing concerns and facilitating smooth transitions into care.
- Coordinated scheduling for initial assessments and follow-up appointments across multiple departments.
Intake Specialist
EviCore Healthcare
06.2023 - 01.2025
- Implemented electronic health record systems for improved data accuracy and accessibility.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
Call Center Representative
Conduent
09.2020 - 03.2023
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Documented and detailed calls and complaints using call center's CRM database.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
911 Dispatcher
Wayne County E-911
10.2018 - 09.2020
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Meridian High School
Meridian, MS05.2017
Skills
- Patient intake coordination
- Data verification
- Documentation management
- Appointment coordination
- Insurance verification
- Clinical documentation
- Multi-line phone systems
Timeline
Clinical Intake Coordinator
Transformations Care Network
07.2025 - Current
Intake Specialist
EviCore Healthcare
06.2023 - 01.2025
Call Center Representative
Conduent
09.2020 - 03.2023
911 Dispatcher
Wayne County E-911
10.2018 - 09.2020
High School Diploma -
Meridian High School