Luisa Duque
D'Iberville
Summary
Bilingual professional with 3+ years of expertise in customer service, sales support, and Spanish interpretation across medical, retail, tech, and direct sales (Mary Kay). Adept at driving customer satisfaction, boosting sales conversions through persuasive bilingual communication, and providing administrative support to small businesses. Proven ability to de-escalate conflicts, translate complex concepts (e.g., taxes, healthcare, beauty products), and improve operational efficiency. Committed to leveraging language skills and sales acumen to foster client loyalty and business growth.
Overview
4
4
years of professional experience
Work History
Bilingual Sales Phone Interpreter & Administrative Support
Mary Kay Independent Business
09.2022 - Current
- Conducted 20+ weekly bilingual sales calls, increasing client acquisition by 15% and repeat purchases by 25% through tailored product recommendations and rapport-building.
- Translated marketing materials and product details for Spanish-speaking clients, improving engagement and sales conversions by 20%.
- Provided administrative support (scheduling, inventory tracking, bilingual email correspondence), reducing operational delays by 30%.
- Self-Employed
Bilingual Customer Service & Interpreter
08.2021 - 10.2024
- Resolved 50+ daily inquiries across retail and tech sectors, reducing escalations by 30% through empathetic communication.
- Maintained 99% call reliability using secure, high-speed internet and password-protected networks.
- Self-Employed
Medical Spanish Interpreter
05.2022 - 06.2023
- Facilitated 100+ patient consultations, scheduling, and improved treatment adherence by 40% through accurate interpretations.
- Self-Employed
Education
High School Diploma -
Biloxi High School
Biloxi, MS05.2023
Skills
- Sales & Customer Service: Phone Sales, Upselling, Conflict Resolution, CRM Tools, Client Retention
- Interpretation: Medical/Sales Terminology, Financial Translations, Cultural Competence
- Administrative Support: Scheduling, Data Entry, Bilingual Correspondence, Inventory Management
- Technical: Remote Work Compliance, High-Speed Internet Setup, Data Privacy
- Soft Skills: Empathy, Persuasive Communication, Time Management, Adaptability
- Fluent bilingualism: English (Highly Proficient), Spanish (Native)
Timeline
Bilingual Sales Phone Interpreter & Administrative Support
Mary Kay Independent Business
09.2022 - Current
Medical Spanish Interpreter
05.2022 - 06.2023
Bilingual Customer Service & Interpreter
08.2021 - 10.2024
High School Diploma -
Biloxi High School
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