Justice McClendon

Philadelphia

Summary

Dedicated and results-driven customer service professional with 7+ years of experience in providing high-quality remote support across healthcare and retail sectors. Skilled in Issue resolution, RM systems, and technical troubleshooting. Adept at working in fast-paced virtual environments while delivering top-tier customer satisfaction.

Overview

years of professional experience

Work History

Customer Service Specialist

Health Care Support (Remote)

Philadelphia

01.2025 - Current

Deliver compassionate and efficient support to healthcare clients via phone, email, and chat.
ASSIST WIth Datent recoras. appointment scheduling. and benerts vertication.
Ensure compliance with HIPAA and healthcare privacy standards.
Resolve escalated issues with professionalism and empathy.
Utilize CRM tools and EMR systems to track interactions and patient data accurately.

Customer Service Representative

First Source-

Meridian

01.2020 - 12.2024

Managed multichannel customer inquiries and provided solutions for billing, service, and technical issues.
Mentored new hires on policies and remote communication strategies.
Consistently exceeded performance targets for resolution time and customer satisfaction.
Maintained detailed documentation within CRM software.

Customer Support Specialist

Med Docs Training and Staffing

Newton

12.2017 - 12.2018

Handled inbound service calls and troubleshooting requests from healthcare trainees and staff.
Delivered high-quality, personalized support aligned with KPIs and support SLAs.
Maintained CRM records and collaborated with technical teams for complex resolutions.

Technical Support Agent

Walmart.com

Sacramento

05.2014 - 12.2017

Assessed customer inquiries to determine the best course of action for resolution.
Generated reports on customer service performance metrics for management review.
Diagnosed complex technical problems related to computer networks, systems and applications.

Education

High School Diploma -

Weber Institute of Applied Science And Technology

Stockton, CA

08-2016

Skills

CRM Tools: Salesforce, Zendesk, Freshdesk, Hubspot

Support Channels: Live Chat, Phone, Email

Timeline