Justin Terry
Horn Lake
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives seeks a challenging position where customer service and personable skills can be effectively utilized. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence, consistently striving to exceed expectations and drive success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operation Freight Dock Supervisor, and Clerk
Averitt Express
12.2017 - Current
- Oversaw the scheduling and routing of shipments to ensure on-time delivery while minimizing transportation costs
- Trained team members on proper handling, packaging, labeling, and documentation requirements for different types of products
- Implemented safety protocols to ensure compliance with occupational health and safety regulations within the warehouse environment
- Coordinated international shipping activities including customs clearance documentation preparation
- Mentored team members providing guidance on best practices, performance improvement, and career development
- Conducted regular training sessions on safety procedures and best practices to ensure a safe working environment
- Managed and maintained accurate records of inventory levels, ensuring efficient supply chain operations
- Assisted in the coordination of logistics activities such as shipping, receiving, and transportation
- Maintained a clean and organized work area to ensure a safe working environment for all staff members
- Coordinated with suppliers to track deliveries and resolve any delivery-related problems or delays
- Provided support during peak periods by assisting in order processing or warehouse duties as needed
- Maintained accurate documentation of all transactions including receipts, invoices, purchase orders etc
- Supervised a team of 30 operations staff, ensuring efficient and smooth daily operations
- Trained and mentored new hires on company policies, procedures, and safety protocols
- Optimized warehouse layout to improve workflow efficiency by reorganizing storage areas based on demand patterns
- Reduced shipping errors by implementing quality control measures during packing process
- Improved customer satisfaction ratings by resolving escalated issues promptly and effectively
- Coordinated with cross-functional teams to ensure timely delivery of products to meet customer demands
- Instituted a cross-training program among operations staff resulting in increased flexibility during peak periods
- Improved customer satisfaction ratings through effective communication channels with clients regarding order status updates
Sales Associate, Footwear Associate
Dicks Sporting Goods
04.2014 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Built strong relationships with repeat customers, resulting in increase in customer loyalty
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
- Developed strong understanding of products' features, enabling effective communication with customers
Physical Therapist Technician
Memphis Spine & Rehab
07.2012 - 05.2017
- Assisted physical therapists in providing patient care and treatment, ensuring a smooth workflow
- Prepared treatment areas for patients by setting up equipment and ensuring cleanliness and organization
- Managed patient scheduling and appointment reminders to ensure timely delivery of services
- Administered modalities such as heat, cold, ultrasound, electrical stimulation, and traction as directed by physical therapists
- Assisted with transferring patients safely between therapy equipment or from one area to another
- Educated patients on proper use of assistive devices or adaptive equipment to enhance mobility and independence
- Collaborated with other healthcare professionals to coordinate comprehensive care plans for patients ‘rehabilitation needs
- Provided emotional support to patients during their recovery process by actively listening and offering encouragement
- Participated in team meetings or training sessions to stay updated on new techniques or procedures in the field
- Demonstrated proficiency in using therapeutic exercise machines like treadmills or stationary bikes
- Assessed vital signs before starting therapy sessions to ensure stability throughout the process
Sales Supports
Fastenal Company
04.2009 - 06.2011
- Company Overview: Industrial tool specialist and distribution
- Developed and maintained strong relationships with key clients, resulting in repeat business and increased customer loyalty
- Collaborated with cross-functional teams to develop customized solutions for clients, resulting in improved customer satisfaction
- Conducted product demonstrations and presentations to potential clients, effectively showcasing features and benefits
- Trained new team members on product knowledge, sales techniques, and effective account management practices
- Resolved customer complaints promptly by investigating issues thoroughly and providing appropriate solutions or compensation when necessary
- Created detailed proposals outlining product specifications, pricing options, delivery timelines, etc
- Utilized consultative selling approach to understand customer needs/demands better before offering suitable products/services
- Maintained accurate records of all sales activities including contacts made through calls/emails/meetings
- Industrial tool specialist and distribution
General Labor: Maintenance and Apprentice
Ratliff Welling Company
05.2008 - 08.2008
Education
Associate's Degree - Physical Therapy Assistant
Southwest Tennessee Community College
Memphis, TN04.2017
Associate of Applied Science - Physical Therapist Assistant Program
Concorde Career College
Memphis, TN05.2012
Associate Degree - General Education
Holmes Community College
Grenada, MS07.2011
High School Diploma - undefined
Kirk Academy
Grenada, MS05.2008
Skills
- Freight Experience
- Logistics
- Supply Chain
- Management
- Presentation Skills
- Training & Development
- Warehouse management
- Load planning
- Load inspections
- Shipping and receiving
- Route optimization
- Route planning
- Team training and development
Certification
Driver's License, CDL B
Timeline
Operation Freight Dock Supervisor, and Clerk
Averitt Express
12.2017 - Current
Sales Associate, Footwear Associate
Dicks Sporting Goods
04.2014 - Current
Physical Therapist Technician
Memphis Spine & Rehab
07.2012 - 05.2017
Sales Supports
Fastenal Company
04.2009 - 06.2011
General Labor: Maintenance and Apprentice
Ratliff Welling Company
05.2008 - 08.2008
Associate of Applied Science - Physical Therapist Assistant Program
Concorde Career College
Associate Degree - General Education
Holmes Community College
High School Diploma - undefined
Kirk Academy
Driver's License, CDL B
Associate's Degree - Physical Therapy Assistant
Southwest Tennessee Community College
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